Overview
The Quality Assurance Manager (QAM) is a senior, detail-oriented role that reports to the Operations and Standardization Manager. The QAM oversees day-to-day management of field staff (inspectors) and analysts, responsible for direct client engagement, ensuring the Trade Ally network meets program requirements, and programmatic risk assessment, reporting and auditing.
As a Subject Matter Expert (SME) in all aspects of energy efficiency project verification site visits, the QAM will manage the inspection pipeline and inquiries and will serve as main Point of Contact (POC) between the program management and project teams. The QAM conducts site inspections for commercial and industrial energy efficiency projects. The QAM ensures that the Program is operating within its guidelines and procedures, and in compliance with client contracts. The QAM ensures safety protocols are implemented, analyzes program risk, identifies gaps, and reports findings to management. The QAM ensures compliance with internal and external audits.
The QAM is responsible for tracking performance against goals, reporting (weekly/monthly/annual), maintaining program documentation, and advising on resource utilization. The QAM supervises field inspectors, resolves project issues, and ensures quality and client satisfaction. Must possess a can-do attitude and be willing to wear multiple hats.
Job Responsibilities
Supervise field staff, project processors, and analysts
Ensure quality and safety standards are maintained in daily operations
Validate project processing aligns with program rules, client requirements, and industry best practices
Develop and maintain QA/QC logs, plans, procedures, and supporting documentation
Develop and maintain safety guidelines and operational procedures
Ensure data accuracy, validity, and compliance with program requirements and best practices
Serve as primary interface with client and safety teams
Maintain up-to-date program manuals aligned with best practices and client directives
Analyze project trends and identify deviations from program requirements
Conduct gap analyses and develop training to address inconsistencies
Develop and deliver training sessions to internal and external stakeholders
Conduct ad hoc investigations and risk assessments; propose mitigation strategies
Perform program assessments and maintain structured review processes
Identify contractor/trade ally trends impacting program performance
Develop, test and improve t program documentation, tools, workflows and reporting
Ensure data accuracy, validity and compliance with program requirements and best practices
Supervise site inspections and ensure compliance with program requirements
Field Operations:
Coordinate and schedule site visits and inspections across New Jersey
Confirm scopes of work align with applications and records
Conduct inspections to document conditions and verify compliance
Develop inspection reports with findings, photos, and action items
Manage team workflow and review pipeline reporting
Ensure deliverables are completed on time and within budget
Communicate effectively with all stakeholders
Develop, monitor and manage KPIs for field staff
Minimum Requirements
5 years experience in energy efficiency, QA/QC, or field supervision.
Authorization to work in the United States.
New Jersey residency preferred (priority given to residents in Overburdened Communities ( )
Reliable means of transportation and valid driver s license. Responsible for maintenance and fees of the transportation vehicle.
Bachelor s degree, or Associate s degree with 4+ years of relevant experience.
Knowledge of building science (mechanical, electrical, weatherization).
Strong computer and record-keeping skills: proficiency in MS Office and use of Customer Relationship Management (CRM).
Ability to work with effectively with diverse stakeholders.
Able to operate at an intermediate level in the Microsoft Office suite of programs.
Experience with Customer Relationship Management (CRM) software.
Ability to create flowcharts and write technical documentation.
Critical thinking, analytical, and problem-solving skills.
Excellent oral and written communications skills.
Team-oriented, hands-on, adaptive, and client-focused.
Excellent time management and organizational skills.
Travel ~ 75% of working hours within the State of New Jersey
Experience & Education
5 years experience in energy efficiency, QA/QC, or field supervision.
Bachelor s degree, or Associate s degree with 4+ years of relevant experience
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