IT Support Specialist II-Production Support Critical requirement - Reston, VA

Who we are?

At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.

At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.

We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.

Just so you know...

You do not need to be perfect or have perfect qualifications to apply for this job nobody is!

We believe that you do not need to match every requirement for the job position to make a valuable contribution to our team. We want to hear from you if you have the passion and potential to drive our mission forward! At Hexaware, we are committed to building and fostering a team with diverse backgrounds, experiences and skills. We value diversity and inclusion and strive to create a workplace where everyone feels welcome and supported. If you require any reasonable adjustments during the application process, please let us know.

IT Support Specialist II-Production Support Critical requirement

Location: Reston, VA

Note -

Look for candidates matching with below skill sets.

• Technical and Business Experience in IAM world - Specifically with SailPoint IIQ
  Implementing and Managing IAM Governance Solutions
  Experience in IAM Operations - Issues Triaging, User Communication, Solution Implementation

Job Description:

This role will support IAG L1 Operations work:
- Assist internal customers in resolving access issues, run L1 processes, access bulk loads.
- Ensure that L1 processes are following audit with a required skill set of Responsibility
Assist internal customers in resolving access issues, run L1 processes, access bulk loads.
Ensure that L1 processes are in compliance with audit.
0-3 years of related experience
Technical and Business Experience in IAM world - Specifically with SailPoint IIQ
Implementing and Managing IAM Governance Solutions
Experience in IAM Operations - Issues Triaging, User Communication, Solution Implementation
Analytical Background
Operational background
Microsoft Suite Applications
SharePoint
Excellent communication skills
Excellent time management skills
Experience in customer service
Attention to detail
Problem Solving and Process Improvement knowledge Two Questions
Experience with SailPoint administration
Experience with Data Analysis.

The client is seeking an IT Support Specialist II to provide support for complex applications by creating and developing software solutions to application errors reported.

The IT Support Specialist provides end-user support, which may include providing systems administration assistance, coordinating stakeholder discussions, updating user documentation, or conducting training.

Job Responsibilities:

Provision access to users.

Address security issues such as ID and Password.

Log interactions and escalate as needed.

Follow up on escalated issues.

Direct customers to guides and training resources.

Update training materials.

Perform emergency setup and configuration for customers.

Provide training to customers in routine program operation.

Monitor the system for errors, bug, and potential performance enhancements.

Analyze and resolve technical problems raised by external customers via phone, web chat, email, and fax.

Education/Experience:

Bachelor s degree in computer programming or equivalent training required.

2-4 years experience required.

Verbal and written communication skills, problem solving skills, customer service, and interpersonal skills.

Basic ability to work independently and manage one s time.

Bachelor s degree in computer science, Information Systems, Mathematics, Engineering, or related field

What you'll get from us:

Competitive Salary

Company Pension Scheme

Comprehensive Health Insurance

Flexible and hybrid working options dependent on Customer requirements.

24 days paid annual holidays + public holidays.

Professional Development and Training Opportunities

Employee Assistance Program (EAP)

Diversity, Equity, and Inclusion Initiatives

Company Events and Team-Building Activities

Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.