Senior IT Technology Architect, AI Program Focus

Essential Job Duties:

Position 2 / Senior IT Technology Architect, AI Program Focus

• Lead the development, design, and implementation of an artificial intelligence program that supports municipal operations, public service delivery, employee productivity, and responsible technology innovation.
• AI Implementation Specialist responsible for configuring and deploying AI agents to automate customer workflows and repetitive business processes.
• Develop and maintain an AI technology roadmap for the organization, including current use of Microsoft Copilot and ChatGPT, and future evaluation or expansion into additional AI platforms such as Claude AI or other approved enterprise AI tools.
• Collaborate with leadership, departments, legal, cybersecurity, procurement, and IT teams to establish AI strategy, governance, standards, and operating procedures.
• Identify, evaluate, and prioritize AI use cases across departments, including opportunities to improve internal workflows, document drafting, knowledge management, customer service, data analysis, reporting, and employee efficiency.
• Design secure, scalable, and supportable AI service architectures that align with technology standards, data governance requirements, cybersecurity controls, public-sector compliance needs, and existing enterprise systems.
• Lead AI pilot programs, proofs of concept, and phased implementations, ensuring solutions are properly evaluated for business value, technical feasibility, risk, cost, security, usability, and long-term support.
• Establish standards for responsible AI use, including acceptable-use guidelines, data protection requirements, human review expectations, prompt management practices, transparency, and appropriate handling of sensitive or restricted information.
• Partner with cybersecurity and data governance teams to assess AI-related risks, including data exposure, access control, records retention, third-party platform risks, model output reliability, and compliance with policies.
• Provide senior-level technical leadership for integrating AI tools with organization systems, productivity platforms, collaboration tools, knowledge repositories, service management processes, and approved cloud environments.
• Develop business cases and cost estimates for AI technologies, including licensing, infrastructure, implementation, training, vendor support, security review, ongoing administration, and enterprise support requirements.
• Coordinate with vendors, suppliers, consultants, and internal IT teams to evaluate AI products, negotiate technical requirements, review service capabilities, and ensure solutions meet standards for security, accessibility, reliability, and maintainability.
• Create and support AI adoption plans, including employee training, communications, change management, department onboarding, user support models, and measurement of adoption, productivity gains, and service improvements.
• Communicate complex AI concepts, opportunities, risks, and recommendations to executive leadership, department stakeholders, technical teams, and non-technical users in a clear, practical, and business-focused manner.
• Monitor emerging AI technologies, public-sector AI trends, regulatory developments, vendor capabilities, and industry best practices to recommend improvements to the organization's AI strategy and architecture.
• Provide leadership, mentoring, and technical guidance to IT staff and business partners on AI solution design, responsible use, implementation planning, operational support, and continuous improvement of the organization's AI program.