IT Service Desk Specialist II

Air Force Academy, CO, US • Posted 7 hours ago • Updated 7 hours ago
Full Time
On-site
USD $40,000.00 - 60,000.00 per year
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Service Desk
  • Information Technology
  • Evaluation
  • Technical Support
  • Computer Hardware
  • Operating Systems
  • DoD
  • Security+
  • Customer Engagement
  • Security Clearance
  • Law
  • Health Care
  • Insurance
  • Training

Summary

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

  • Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
  • Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
  • Acts as the escalation path to resolve moderate to highly complex technical issues.
  • Provides support for call overflow during peak time or reduced staff during off peak hours.

Qualifications

  • Bachelors Degree or 4-5 years of related work experience
  • DoD 8570 Certification (Security+ CE or equivalent) required.
  • Favorable Tier III Public Trust Clearance Required.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $40,000.00/Yr. - USD $60,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability StatVeteran Status
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTL010594
  • Position Id: 6e572f3caf1dc5eb193b6d10c5b90776
  • Posted 7 hours ago
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