Job DescriptionSenior Scrum Master Career Opportunity Our client, who is a global leader in SaaS and AI based CX platforms, is looking for a motivated and talented Senior Scrum Master that will be responsible for supporting multiple Agile teams in delivering high-quality products through effective Scrum practices, coaching, and continuous improvement. This role partners closely with Product Owners, Engineering Managers, and cross-functional stakeholders to remove impediments, optimize team performance, and mature Agile practices across the organization. The ideal candidate is an experienced servant-leader who excels at facilitation, communication, and driving measurable outcomes.
Senior Scrum Master Role and Responsibilities - Guide 2 to 3 Scrum teams in applying Agile and Scrum principles effectively.
- Coach team members on self-management, cross-functionality, and accountability.
- Foster an environment of continuous improvement, learning, and psychological safety.
- Mentor junior Scrum Masters and contribute to scaling Agile practices across the enterprise.
- Facilitate Sprint Planning, Daily Standups, Backlog Refinements, Sprint Reviews, and Retrospectives.
- Ensure ceremonies are productive, focused, and continuously improving.
- Work with Product Owners to build healthy, transparent, and well-prioritized backlogs.
- Track and ensure visibility into team metrics (velocity, throughput, cycle time, predictability).
- Remove impediments and escalate issues that impact delivery timelines.
- Monitor dependencies, risks, and cross-team coordination.
- Drive adoption of Agile best practices and experimentation with new frameworks (Scrum, Kanban, XP, SAFe, etc.)
- Identify process bottlenecks and implement improvements using data-driven insights.
- Facilitate cross-team collaboration and alignment for multi-team initiatives.
- Partner with leadership, engineering, and product stakeholders to support strategic planning and delivery.
- Provide clear, timely communication on progress, risks, and impacts.
- Promote transparency through dashboards, reporting, and information radiators.
Senior Scrum Master Required Skills and Qualifications - 5+ years of experience as a Scrum Master or Agile Coach.
- Proven success supporting multiple Scrum teams in a scaled environment.
- Strong understanding of Agile frameworks (Scrum, Kanban, SAFe, LeSS, etc.)
- Experience using Agile tools such as Jira, Azure DevOps, Rally, or VersionOne.
- Excellent facilitation, communication, and conflict-resolution skills.
- Demonstrated ability to remove impediments and unblock teams quickly.
- Ability to influence without authority.
- Strong problem-solving and adaptability.
- Excellent stakeholder engagement.
Senior Scrum Master Preferred Skills and Qualifications - Technical & development skills.
- Certified Scrum Master.
- Relevant certifications: CSM, A-CSM, CSP-SM, PSM II/III, SAFe SSM/SA/POPM.
- Experience in DevOps, CI/CD pipelines, or cloud-native engineering environments.
- Background in coaching leaders and influencing organizational Agile maturity.
- Experience with metrics dashboards and Agile analytics.
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Job RequirementsScrum, Agile, Kanban, SAFe, LeSS, SaaS, AI
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