Job Title:- Applications Support Engineer
Location:- Glasgow, Kentucky (Onsite)
Duration:- Contract
Job Description
Responsibilities
- Provide day-to-day operational support for the JD Edwards ERP environment and associated business processes.
- Troubleshoot JDE application, batch job, interface, printing, security, and user-access issues.
- Support integrations between JDE and upstream/downstream applications.
- Coordinate JDE issues requiring deeper functional or technical expertise with internal application teams and external support partners.
- Support RF-SMART applications and integrations used within warehouse, distribution, manufacturing, and inventory operations.
- Support SOM and IQVIA applications and associated interfaces, data feeds, and user issues.
EDI & Integration Support
- Monitor and support EDI transactions and application interfaces between internal systems, customers, suppliers, distributors, and other external partners.
- Investigate failed, delayed, duplicated, or rejected EDI transactions.
- Coordinate resolution of integration issues with business teams, trading partners, application teams, and external vendors.
- Monitor scheduled interfaces and proactively address failures that could impact business operations.
- Maintain appropriate incident and troubleshooting documentation for recurring interface issues.
IT/ SOX Compliance
- Support IT General Controls (ITGC) and SOX compliance requirements for assigned applications.
- Assist with periodic user access reviews and access certifications.
- Support user provisioning, modification, and termination controls.
- Assist with privileged and elevated-access reviews.
- Ensure application access requests have appropriate business and management approvals.
- Support change management controls and ensure production changes follow established IT procedures.
- Maintain appropriate evidence for application changes, approvals, testing, and implementation.
- Provide requested documentation and evidence for internal and external audits.
- Track and support remediation of identified ITSOX control deficiencies.
- Maintain application documentation necessary to demonstrate continued control effectiveness and audit readiness Service Management
- Manage incidents and service requests through the organization& IT Service Management (ITSM) platform.
- Ensure tickets contain appropriate troubleshooting details, business impact, resolution information, and supporting documentation.
- Identify recurring application incidents and recommend opportunities for problem management and permanent resolution.
- Develop and maintain knowledge articles, troubleshooting guides, standard operating procedures (SOPs), and support documentation.
- Participate in change management processes and coordinate application-related production changes.
- Provide application support metrics and identify trends affecting application stability or business operations.
Business & Technical Collaboration
- Partner with business stakeholders across Finance, Supply Chain, Manufacturing, Distribution, Commercial, and other functional areas.
- Coordinate with application development, database, infrastructure, network, security, and integration teams when resolving cross-functional incidents.
- Work with third-party application vendors and managed service providers to resolve application issues.
- Communicate application outages, service degradation, issue status, and resolution clearly to business and IT stakeholders.
- Participate in application upgrades, enhancements, testing, deployments, and post-production support as required
Qualifications
- Bachelor’s Degree (BA/BS) – Computer Science or equivalent experience preferred
Work Experience
3+ years of IT Applications support experience preferred
Specialized Knowledge
- Strong analytical and troubleshooting skills.
- Ability to distinguish application, integration, infrastructure, data, and user-related issues.
- Strong incident ownership and follow-through.
- Ability to manage multiple production issues and competing priorities.
- Strong written and verbal communication skills.
- Ability to work effectively with business users, technical teams, vendors, and auditors.
- Strong attention to documentation, compliance, and operational controls.
- Customer-focused mindset with a strong sense of accountability for production application availability.
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