Network Operations Engineer ( Telecommunications)

Network Operations Engineer ( Telecommunications)

Gahanna, OH

12+ Months

• n experience in supporting Network Operations Center Provide 24x7x365 monitoring of the Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets.

• Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.

• Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.

• Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units systems for outages to SCADA connectivity.

• Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.

• Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.

• Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.

• Work as a single point of contact for support and participate in joint resolution for 3rd party Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues.

• Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams.

• Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites.

• Service Provider Telecom team onsite will be operating out of NOC Location(s) in Ohio.

• Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols.

• Document and update training material found in Knowledge Base articles in ServiceNow and on the team s web site.

• Attend Production Review and Change Advisory Board (CAB) meeting (Daily) Support sustainability of security control framework and audit management processes

Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required for the project