Licensing Manager

The Licensing Manager is responsible for building, managing, and scaling our provider licensing function across all operating states. This role operates initially as a hands-on individual contributor, owning the full lifecycle of provider licensing while establishing the processes, systems, and operational structure required to support organizational growth. This position serves as the functional owner of licensing operations, ensuring providers maintain active, compliant licensure in alignment with state and federal regulations, telehealth requirements, and organizational coverage needs. As the licensing function matures, this role will transition into a people leadership position, with responsibility for hiring, developing, and managing a team of Licensing Specialists. The Licensing Manager partners closely with Clinical Operations, Provider Recruiting, Compliance, and Human Resources to ensure licensing activities support onboarding, scheduling, compliance, and expansion initiatives.

Responsibilities

• Licensing Execution & Operational Ownership
  • Independently manage the full lifecycle of provider licensing
  • Prepare and submit licensing applications
  • Track and monitor license statuses
  • Maintain accurate licensing records
• Build & Scale Licensing Operations
  • Design, implement, and optimize licensing workflows
  • Establish standardized processes
  • Create scalable infrastructure for documentation
  • Identify and implement process improvements
• Strategic Licensing Planning
  • Develop and execute licensing strategies
  • Partner with other departments
  • Evaluate licensure portfolios
  • Support entry into new states and specialties
• Regulatory Compliance & Risk Management
  • Ensure compliance with licensing boards and telehealth regulations
  • Monitor regulatory changes
  • Identify and mitigate risks
  • Maintain audit-ready records
• Cross-Functional Partnership
  • Serve as the primary point of contact for licensing
  • Collaborate with other departments
  • Align licensing timelines with operational readiness

Requirements

Required

Education & Experience

• Bachelor’s degree in healthcare administration, business administration, or related field; significant professional experience in multi-state provider licensing and demonstrated operational ownership may be considered in lieu of formal education.
• Minimum 5 years of provider licensing experience, including multi-state licensing exposure
• Minimum 3 years in a leadership or supervisory role.

Skills & Competencies

• Thorough understanding of state licensing regulations
• Demonstrated experience building operational workflows
• Strong knowledge of healthcare regulatory standards
• Proficiency in licensing systems
• Excellent organizational, analytical, and problem-solving skills
• Strong written and verbal communication skills
• Exceptional attention to detail

Preferred

• Certification in healthcare credentialing
• Experience in provider licensing for telehealth organizations

Physical Requirements

• Prolonged periods of desk work and computer use
• Ability to lift 15 lbs