L2 Deskside Support

San Francisco, CA, US • Posted 7 hours ago • Updated 7 hours ago
Contract Independent
Contract W2
6 Months
No Travel Required
On-site
$15 - $25/hr
Company Branding Image
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Job Details

Skills

  • Asset Management
  • Bloomberg
  • Citrix
  • Communication
  • Printers
  • Oracle Management Server
  • Remote Support
  • Mobile Devices
  • Financial Services
  • Executive Support
  • Customer Service
  • Virtual Private Network
  • Technical Support
  • Onboarding
  • EMS
  • Investment Banking
  • Microsoft Windows
  • Management
  • Element Management System
  • Employment Authorization
  • Capital Market
  • Front Office
  • Laptop
  • Customer Satisfaction
  • Recruiting
  • Issue Resolution
  • Computer Hardware
  • Data Link Layer
  • Computer Networking
  • FactSet
  • Microsoft Office
  • VDI
  • ServiceNow
  • Research
  • JIRA

Summary

L2 Deskside Support

Introduction:

We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS).

Responsibilities:

  • Provide onsite desktop and deskside support for front-office and business users
  • Troubleshoot Windows 10/11, Office 365, Active Directory, VPN, and Citrix/VDI environments
  • Support laptops, desktops, multi-monitor setups, mobile devices, printers, and peripherals
  • Deliver VIP/Executive support and maintain high customer satisfaction
  • Manage incidents and service requests through ServiceNow/Jira
  • Coordinate with Infrastructure and Application teams for critical issue resolution
  • Support onboarding, hardware deployments, and endpoint management

Requirements:

Required Skills:

  • 4–8 years of Desktop Support / Deskside Support experience
  • Strong Windows Desktop Support expertise
  • Active Directory, Office 365, VPN, Networking
  • ServiceNow or Jira experience
  • Citrix/VDI knowledge
  • Excellent troubleshooting, communication, and customer service skills

Preferred Skills:

  • Financial Services, Asset Management, Investment Banking, or Capital Markets experience
  • Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS platforms
  • Experience supporting Traders, Portfolio Managers, Research Analysts, and VIP users

If interested, please share:
✔ Updated Resume
✔ Current Location
✔ Work Authorization
✔ Contact Number
✔ Availability for a Screening Call

To apply, send your resume to:

#Hiring #SanFranciscoJobs #CaliforniaJobs #DesktopSupport #DesksideSupport #TradeFloorSupport #ITSupport #ServiceNow #Citrix #ActiveDirectory #WindowsSupport #FinancialServices #CapitalMarkets #Bloomberg #TechJobs #USCOnly #AptLogix

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91075297
  • Position Id: 9004306
  • Posted 7 hours ago

Company Info

About aptlogix LLC

aptLogiX LLC was born to stand out from other IT hardware, software and service re-sellers. We believe in offering dynamic solutions that help our clients and their customers to achieve lasting success. From corporations, SMEs, healthcare businesses and government entities, we help adapt the way information technology is used within any department across organizations in North America. With over 50 years of combined experience in the IT industry, our team is able to leverage innovative technology and offer ongoing support to build a solid infrastructure apt for your needs. Every day, we look for new ways of incorporating human elements into your IT solutions.

Our Vision - To become a reliable partner by leveraging our business acumen to enable agile technology adoption with dedicated support through transition & transformation.

Our Mission - Utilizing the brilliance of human-implemented IT solutions to empower our clients to achieve their organizational goals.

aptLogiX offers best in class IT services such as product life cycle management, Application Development & Maintenance, professional and Managed Services. In short, aptLogiX partners with you to acquire, design, implement, and maintain technology solutions that are crucial for your organizational needs.

Contact the job poster
SG

Shylish G

Recruiter @ aptlogix LLC
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