Technical Support Specialist

Description
Serve as the first point of contact for users seeking technical assistance via phone, email, or help desk tickets.
Troubleshoot hardware, software, and networking issues on Windows, and mobile platforms.
Provide prompt, accurate, and professional support, ensuring a high level of customer satisfaction - have excellent customer service and communication skills
Install, configure, and maintain desktop systems, applications, and peripheral devices.
Escalate complex or unresolved issues to appropriate IT teams or vendors.
Maintain accurate records of issues and resolutions using ticketing systems (Jira Service Management).
Assist with user account setup, password resets, and access management in Azure Window PC, Active Directory, Office 365, custom applications, RSA, Okta, JIRA, SharePoint, etc.
Be very familiar with Office 365, JIRA, Confluence, SharePoint, OneDrive, etc.
Participate in IT projects such as system upgrades, rollouts, or migrations.
Follow standard procedures and documentation for recurring tasks and issues.
Educate users on best practices and technical processes.
Manage new user onboarding and offboarding setup
Skills
Help desk support, Desktop, Support, Troubleshooting, Windows, Active directory, Office 365, Deployment
Top Skills Details
Help desk support,Desktop,Support,Troubleshooting,Windows,Active directory,Office 365
Additional Skills & Qualifications
Manage VDI deployments in Azure environment
Manage deployments and patching in Azure Intune
Manage vulnerabilities in windows and third party tools and applications which are deployed to the VDIs
Be available for on call rotation for nights and weekends based on the shift schedule
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of New York, NY.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Feb 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.