Job Title: Study Facilitation Support Executive Location: Cupertino, CA (On-Site)
Job Description:
Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocol
Gather system data from test devices according to study protocols to assess system performance and determine if user studies are necessary
Provide a positive, high-energy experience for all participants
Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues
Gather quantitative data from study devices and equipment, validating the fidelity of captured data
Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise
Communicate day-to-day results, statuses and issues pertaining to User Study Data Collections Projects
Prepare, troubleshoot, and maintain study device equipment for data collection efforts
Set up and break down study session areas daily
Oversee study environment setup and communicate maintenance needs accordingly
Install software, use SSH terminal command line to enable systems, and perform basic troubleshooting on development consumer electronics
Manage user study participant correspondence, recruitment, and scheduling
Discuss data collection plans, issues and next steps with data consumers
Proactively work with data consumers to streamline and improve data collection processes
Assist with basic data processing and visualizations
Distribute surveys, review, and collect survey responses and other feedback
Support additional user study data collection efforts
Flexibility to run study sessions between 7:30am - 6:30pm while normal schedule will be 8:30 am to 5:30 pm, as needed by the program
Cupertino service may require staying outdoors for extended periods of time (4-6 hours) on some days
Education Experience
BS in Computer Science (or related major) with 2 years of experience required MS preferred.
Essential Skills: study facilitation
Desirable Skills:
Skills: Unix Shell Scripting and text processing tools, Product User Experience
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