Noc Analyst

Description
Position Summary
The Level One Service Desk Technician (NOC/Network Support) serves as the first point of
contact for users experiencing network connectivity or infrastructure-related issues. This
role focuses on identifying, troubleshooting, and resolving basic network incidents, as well
as escalating more complex problems to higher-level engineers. The technician plays a key
role in maintaining stable and secure network operations across the organization.
Additional Skills & Qualifications
Preferred Qualifications
CompTIA Network+ (highly preferred) or A+ certification.
1-2 years of experience in a network support or help desk environment.
Familiarity with network monitoring tools (SolarWinds, Grafana etc.).
Exposure to enterprise network environments (Cisco, Ubiquiti, Fortinet, Aruba or
Meraki equipment).
Performance Metrics
Network incident resolution time and escalation rate.
User satisfaction (CSAT) with network-related support.
Accuracy of ticket documentation.
Compliance with SLA targets and network uptime reporting.
Key Responsibilities
Frontline Network Support:
o Respond to user reports of connectivity issues, VPN access failures, slow
network performance, or Wi-Fi disruptions.
o Provide first-line diagnostics for routers, switches, access points, and
cabling connectivity.
Monitoring and Reporting:
o Use network monitoring tools (e.g., PRTG, SolarWinds, Nagios, or similar) to
identify and log potential network outages or degradations.
o Escalate recurring or major network issues to Level Two Network Technicians
or Network Engineers.
Incident and Request Management:
o Accurately log and track tickets in the ITSM system (e.g., ServiceNow, Jira, or
ManageEngine).
o Ensure all incidents are categorized, prioritized, and updated in accordance
with Service Level Agreements (SLAs).
Network Troubleshooting:
o Assist users with LAN/WAN connectivity, DNS/DHCP issues, and VPN setup
or password resets.
o Verify device configurations such as IP addressing, gateway, and VLAN
assignment under supervision.
o Conduct basic network cable testing and port tracing.
User Device Support:
o Support endpoint network configurations (wired and wireless).
o Assist with configuration and testing of network printers, VoIP phones, and
other IP-enabled devices.
Documentation:
o Maintain detailed records of incidents, troubleshooting steps, and resolution
outcomes.
o Contribute to the internal knowledge base for network-related support.
Customer Service:
o Provide clear communication with users throughout the resolution process.
o Ensure a professional and customer-focused approach in every interaction.
Required Skills and Qualifications
High school diploma or equivalent (Associate's degree or related IT coursework
preferred).
Strong understanding of network fundamentals: TCP/IP, DNS, DHCP, subnetting,
and routing basics.
Familiarity with network devices (switches, routers, firewalls, and access points).
Experience with Microsoft Windows
Understanding of remote access tools and VPN technologies.
Strong troubleshooting and communication skills with a focus on accuracy and
follow-through.
Skills
Noc
Top Skills Details
Noc
Ad
NOC Network Analyst (Level 1/Level 2) - Houston :
Role: Provide 24/7 support for clients in the industrial space, primarily on the OT side, with stringent cybersecurity controls. This is a night shift position in Houston and a rotational/daytime shift in Alaska, serving as a stepping stone for career growth.
Responsibilities: Navigating and multitasking with various tools, customer service, meeting SLAs, prompt and responsible incident handling, and proactive communication with clients.
Technologies/Tools: SolarWinds (primary monitoring), ConnectWise (internal ticketing), Automate (remote endpoint management), ServiceNow, ManageEngine, basic switching, routing, and firewall knowledge.
experts, but someone willing to learn and follow processes. Familiarity with IP connectivity is needed.
Training: a 3-4 month ramp-up time and offers free online training through partnerships (e.g., Fortinet certifications).
Career Path: Opportunities to move into network engineering, cybersecurity, or technical project management.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Apr 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.