Apply Now

Global Service Tech I - 3rd Shift (Sun-Thur 10:00pm to 6:30am CT)

Ecru, MS, US • Posted 4 days ago • Updated 5 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Solaris
Performance Management
Preventive Maintenance
Project Management
IT Asset Management
Laptop
Tablet
Inventory
GTS
Computer Hardware
Software Troubleshooting
Customer Service
Computer Networking
Equipment Maintenance
Disk Imaging
Network Cabling
Asset Management
Issue Tracking
Communication
Problem Solving
Conflict Resolution
Collaboration
Management
Documentation
Cabling
Attention To Detail
Organizational Skills
Technical Support

Summary

Description

Global Services Tech I

Position Overview We are seeking a Global Services Tech I to provide comprehensive technical support for end-users across our organization. This role focuses on hardware/software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.

Primary Responsibilities

Technical Support

Manage IT ticketing system for hardware and software issues
Image and deploy desktops, laptops, and tablets
Troubleshoot end-user technical issues across multiple platforms
Install and maintain printer systems (Laser, Thermal, Check, Badge)
Support barcode scanner operations
Assist with network cabling installation and maintenance

System Management

Configure and troubleshoot software applications
Monitor IT asset inventory
Track warranty periods
Maintain equipment documentation
Support system installations

Professional Interaction

Coordinate with vendors on IT systems
Follow established escalation procedures
Collaborate with GTS2+ technicians
Maintain professional communication with all stakeholders
Support cross-functional teams

Required Qualifications

Technical support experience
Hardware/software troubleshooting skills
Strong customer service orientation
Basic networking knowledge
Equipment maintenance experience

Technical Skills

Desktop imaging and deployment
Printer system maintenance
Network cabling experience
Asset management
Ticketing system proficiency

Professional Skills

Excellent communication abilities
Problem-solving capabilities
Team collaboration
Time management
Documentation expertise

Physical Requirements

Ability to use ladders and lifts
Cable installation capabilities
Equipment handling proficiency

Additional Requirements

Commitment to company core values
Professional demeanor
Attention to detail
Organizational skills
Customer-focused mindset

This position offers opportunities for growth while contributing to our organization's technical support excellence. The ideal candidate will combine technical aptitude with strong interpersonal skills to deliver exceptional end-user support.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10409804
Position Id: ffa0c7f2c794b18fbb9930025f8e1e28
Posted 4 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

L2 Desktop Support Engineer

Blue Springs, Mississippi

•

3d ago

Job DescriptionMust Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2)

Easy Apply

Full-time

50,000 - 65,000

L2 Desktop Support Engineer

Blue Springs, Mississippi

•

5d ago

L2 Desktop Support EngineerBlue Springs, MS|6 - 8 yearsof experienceJob DescriptionMust Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure

Easy Apply

Full-time

55,000 - 65,000

Engineer I- Senior (Nuc)

Gibson, Mississippi

•

Today

Job Title: Engineer I- Senior (Nuc) Work Place Flexibility: Onsite Legal Entity: Entergy Operations, Inc.-EOI *This position can be filled as an Engineer I , II , , Sr, based on experience.** Job Summary / Purpose The Plant Support Engineer provides technical support for plant systems, components, and related programs. This role is responsible for resolving day-to-day plant issues, maintaining configuration control, supporting Maintenance and Operations, and ensuring the reliability and perf

Full-time

Network Administrator (3rd Shift)

Olive Branch, Mississippi

•

Today

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world's largest Cloud, social media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward

Full-time

Search all similar jobs