Job Title : Sr Salesforce Developer with Field Service (SFS)
Location: REMOTE -- USA/(PST hours)
Wok Mode : Onsite
Experience
Primary skills required
10 14+ years overall IT experience
5+ years hands-on Salesforce Field Service leadership experience
Utilities / Vegetation Management domain experience preferred
Role Summary
The Salesforce Field Service (SFS) Lead will own the ongoing Operations & Maintenance (O&M) of Salesforce Field Service solutions supporting an enterprise Vegetation Management (VM) program.
The role requires strong technical leadership, production support ownership, and deep understanding of field operations in a regulated utility environment.
Key Responsibilities
SFS Platform Ownership (O&M)
- Own end to end Salesforce Field Service operations for the VM program.
- Ensure high availability, performance, and reliability of SFS applications used by field crews and contractors.
- Manage incident, problem, and change management processes aligned with ITIL practices.
- Act as final escalation point for production issues related to scheduling, mobility, integrations, and data.
- Support day to day VM processes including:
- Patrol and inspection work orders
- Hazard tree identification and prioritization
- Trimming, pruning, and removal execution
- Emergency and storm-related vegetation work
- Cyclical and seasonal maintenance plans
- Support Salesforce Field Service Mobile users:
- Offline functionality
- Mobile performance and usability
- Adoption and training support
Continuous Improvement & Enhancements
- Identify opportunities to improve:
- Crew productivity and utilization
- SLA adherence and backlog reduction
- Data quality and reporting accuracy
- Lead minor enhancements, configuration changes, and controlled releases in BAU mode.
- Partner with business stakeholders to translate operational pain points into Salesforce solutions.
Governance & Leadership
- Enforce Salesforce best practices, security, and compliance standards.
- Lead a team of SFS developers, admins, and support analysts.
- Conduct code reviews, release approvals, and platform health checks.
- Coordinate with enterprise architects and Salesforce CoE.
CST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST's mission is to empower businesses around the world to make better, faster operational decisions.
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