ServiceNow Technical Support
VKore Solutions LLC
Dice Job Match Score™
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Job Details
Skills
- ServicenOw
Summary
8 years of experience in IT Operations or Service Delivery or Technical Support, or Customer Success roles.
Strong understanding of the ServiceNow platform, including ITSM workflows, incidents, problems, changes, upgrades, and platform support processes.
Experience managing customer escalations, critical issues, and driving resolution with technical and engineering teams.
Ability to analyze customer issues, understand platform behavior, and participate in technical troubleshooting discussions.
Strong customer-facing communication, stakeholder management, and executive reporting skills.
Good understanding of ITIL processes, SLA/KPI governance, service reviews, and continual service improvement.
Experience coordinating across Support, Engineering, Product, and Operations teams.
Exposure to enterprise SaaS platforms and cloud-based support environments preferred.
- Dice Id: 91099467
- Position Id: 5838-35788-
- Posted 8 hours ago
Company Info
About VKore Solutions LLC
VKore Solutions LLC is a nationwide premier IT problems solver and solution provider for fortune 2000 companies. We Solve modern day IT problems in the areas of Infrastructure, Middle-ware, Cloud computing, Mobile Development, Web development, Full stack development, Data base development / Administration.
Our professional services division provides consultation and solutions to small, mid, and enterprise level companies. We are in business to help you maintain your competitive advantage by cost-effectively delivering business solutions when and how you need them most. We have been successful in Problem solving and delivering quality solutions with unmatched efficiency and great flexibility as a result of our deep understanding of industry domains and expert knowledge of diverse technologies.
We are focused on delivering end-to-end solutions that help organizations achieve their key business objectives. We are quick to get onboard Elite IT-professional on staff.
Our goal has been to recruit only the highest caliber and most knowledgeable IT professionals In the Industry. Every employee is Interviewed, vetted before they can join your team. We have technology professionals from all over the states and more continuously hiring new, highly qualified individuals. Focused on delivering quality professionals with expertise spanning various gamut of the IT industry, VKore is now one of the trusted service firms with a rapidly growing clientele.
Headquartered in Austin, Texas, VKore solutions has strategically located resources across the United States and with excellent offshore resources in India.
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