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Job Title Production Support Engineer (Kafka)
About your role You will be a technology professional contributing across multiple stages of the Software Development Lifecycle. Your primary focus will be production support-covering incidents, change management, problem management, certification support, and monthly patching for production environments. You will support and maintain Kafka-based data pipelines and job scheduling workflows to ensure reliable and timely processing. Experience with Chronos is preferred but not required-candidates may alternatively bring experience with other enterprise schedulers (e.g., Airflow, Control-M, Autosys, Kubernetes CronJobs) with willingness to learn Chronos.
You will help create production run books, maintain change registers, perform impact analysis, and ensure the overall stability of platforms built on Kafka and scheduling technologies.
What you'll do - Participate in core production management functions including incident, change, and problem management, collaborating closely with cross-functional teams to support metrics-based tracking, planning, risk mitigation, and certification readiness for top-tier clients.
- Support Kafka clusters, topics, consumer groups, and message flows to maintain high availability and consistent data processing across production systems.
- Oversee and troubleshoot job scheduling workflows-with Chronos preferred but optional-ensuring SLA adherence, timely batch execution, dependency handling, and automated recovery for failed tasks.
- Perform plan reviews and submit high-quality changes that improve platform resiliency, change hygiene, and operational success for both Kafka and scheduling workloads.
- Collaborate with production assurance teams to maintain production run books, change registers, automation assets, and process improvements; conduct detailed impact and root-cause analysis for issues involving data streaming or scheduling components.
- Provide production support for innovative, high-quality, large-scale financial solutions in partnership with engineering and operations professionals.
- Execute proactive monitoring using tools such as Splunk, Dynatrace, Grafana, and Moogsoft, including building alerts and dashboards to monitor Kafka lag, consumer health, broker performance, and scheduling job status.
Experience you'll need to have - 5+ years of experience in an enterprise IT environment.
- 4+ years of experience with Unix and Windows, including scheduling tools (Chronos optional; equivalents accepted).
- 4+ years of experience with monitoring tools such as Splunk, Dynatrace, Grafana, and Moogsoft.
- 4+ years of experience working with incident, change, and problem management processes and ticketing systems such as ServiceNow, Remedy, or CA Service Desk.
- 3+ years of hands-on experience with Kafka.
- 3+ years of experience in production management, application/platform monitoring, and participation in on-call rotations.
- Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.
Experience that would be great to have - Knowledge of ITIL frameworks and best practices.
- Experience with automation and scripting languages (e.g., Shell, Python).
- Strong analytical and troubleshooting skills.
- Experience with ARO, PCF, AWS, Azure, or Google Cloud.
- Experience with version control tools such as VSS, Git, and Bitbucket.
How you'll work: - This role is on-site position. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences helps you with your overall onboarding experience and lead to stronger productivity.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- This role may require being on-call during non-standard and/or overnight hours.
- This role requires use of a computer and audio equipment.
Sponsorship: - To be considered, you must be either a US Permanent Resident or due to contractual obligations.
Benefits at Fiserv: - Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
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Salary Range $97,500.00 - $164,400.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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