Quality Assurance Lead

JOB DESCRIPTION:

Minimum Qualifications

· Ten (10) years’ experience in software quality assurance or software testing roles.

· Five (5) years’ of QA leadership experience managing or directing QA efforts on programs.

· One (1) year of experience with cloud-based SaaS implementations

· Two (2) years’ experience leading QA activities in multi-vendor or multi-system integration environments.

· Two (2) years’ experience performing manual and automation testing.

· Two (2) years’ experience (cumulative) developing QA strategies, test plans, test cases, and metrics to measure quality and readiness.

· One (1) year of experience using either Azure DevOps, JIRA, or HP ALM

· Two (2) years of experience applying QA processes within Agile, Iterative, and Waterfall development methodologies.

· Able to work onsite at least one day per week and more frequently as business needs dictate

Desired Skills / Preferred Qualifications

· Bachelor’s degree in Computer Science, Information Systems, or related discipline

· Experience working within government or regulated industries implementing mission-critical systems.

· Experience with mass transit technology solutions, including fare collection, asset management, or operational analytics systems.

· Prior experience in public sector, utilities, or transportation

· Familiarity with test data management, performance testing, and vendor validation processes.

· Working knowledge of automation frameworks or tools (even if not fully deployed).

· Advanced degree or professional certification in Quality Assurance, Project Management (PMP), or Agile (CSM, SAFe).

Competencies and Skills

· Demonstrated ability to lead cross-functional QA teams and foster a culture of accountability and collaboration.

· Exceptional communication skills, capable of translating technical QA concepts for business and executive audiences.

· Strong analytical skills with attention to detail and a commitment to continuous improvement.

· Effective conflict resolution and stakeholder management skills in multi-stakeholder environments.

· Ability to balance leadership responsibilities with hands-on testing execution when required.