IT Systems Support Specialist

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn''t a tagline; it''s the way we work. We don''t forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there''s a fit worth exploring.

Job Title: IT Systems Support Specialist
Location: Sacramento, CA 95814 (Onsite)
Duration: 6 months with possible extension
In-person Interview
 
Job Summary
The IT Systems Support Specialist (ITSSS) will provide on-site, second-level IT/Field Service support for multiple downtown Sacramento government departments. The role focuses on troubleshooting Windows systems, hardware/software issues, user connectivity, device deployment, imaging, and application support while maintaining the Department of Technology’s standards.
 
Key Responsibilities

• Provide second-level Service Desk and Field Service support to downtown departments.
• Troubleshoot and resolve Windows hardware and software issues.
• Assist users remotely with DUO, NetMotion, VPN/network resources, and connectivity issues.
• Deploy MECM/Configuration Manager GUI and headless images.
• Perform software deployments manually and through MECM task sequences/packages.
• Image, install, configure, relocate, and maintain IT equipment.
• Maintain accurate hardware and software assignments in Manifest.
• Support users with operating systems, applications, utilities, peripherals, and hardware.
• Troubleshoot and support label/receipt printers, barcode scanners, and other peripherals.
• Configure and troubleshoot Microsoft Edge, particularly for web-based applications.
• Maintain clear technical documentation and service-ticket records.
• Deliver professional, customer-focused support while adapting to changing priorities.
• Follow IT standards, procedures, and security practices established by the Department of Technology.

• Strong customer service and communication skills.
• Experience troubleshooting Windows operating systems.
• Knowledge of Active Directory or another identity-management system.
• Strong hardware and software troubleshooting abilities.
• Experience providing second-level IT/Service Desk support.
• Ability to troubleshoot network/resource connectivity and remote-access issues.
• Attention to detail and accurate documentation.
• Ability to manage rapidly changing priorities.
• Good verbal and written communication skills.
• Experience installing, imaging, moving, and configuring IT equipment.
• Basic-to-strong understanding of Microsoft Edge configurations.
• Ability to work effectively in a fully onsite environment.

• Hands-on experience with Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Experience creating or deploying MECM task sequences and software packages.
• Experience with Windows imaging and deployment.
• Experience with Duo authentication and NetMotion.
• Experience supporting VPN and network-resource connectivity.
• Experience with Manifest or IT asset-management systems.
• Experience supporting barcode scanners and label/receipt printers.
• Government/public-sector IT support experience.
• Experience supporting multiple departments or large enterprise environments.
• Strong understanding of endpoint configuration and enterprise application support.