Vanguard Group, Inc.
Vanguard Group, Inc.

Senior Unified Communications & Collaboration Engineer

• Posted 1 day ago • Updated 1 day ago
Full Time
On-site
Fitment

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Job Details

Skills

  • Functional Design
  • Requirements Elicitation
  • Software Design
  • Management
  • Change Control
  • Roadmaps
  • FOCUS
  • Scalability
  • User Experience
  • Mentorship
  • Systems Analysis
  • Physical Data Model
  • Regulatory Compliance
  • System Administration
  • Operational Excellence
  • WebEx
  • Unified Communications
  • Video
  • Messaging
  • IT Management
  • Network Security
  • Cloud Computing
  • Incident Management
  • Root Cause Analysis
  • Computer Networking
  • Dragon NaturallySpeaking
  • DNS
  • DHCP
  • Routing
  • Firewall
  • Proxies
  • Virtual Private Network
  • QoS
  • TLS
  • SSO
  • Multi-factor Authentication
  • Problem Management
  • Communication
  • Documentation
  • Finance
  • Collaboration

Summary

  • Design, implement, and manage enterprise unified communications and collaboration platforms (voice, video, messaging, meetings, and conferencing) aligned to business, regulatory, and operational requirements. Identify opportunities to improve resiliency, performance, and user experience.
  • Provide senior-level support for mission-critical communication services, troubleshooting complex issues across endpoints, identity, networking, security, and cloud environments. Lead major incident response, root cause analysis, and remediation planning.
  • Define and enforce platform architecture and technical standards. Influence cross-functional design decisions and ensure alignment with enterprise controls (e.g., firewall/proxy rules, QoS, certificates/TLS, conditional access, logging, and monitoring).
  • Lead end-to-end delivery of platform initiatives, including requirements gathering, solution design, pilot execution, production rollout, and operational transition. Manage change control processes and provide post-deployment support.
  • Evaluate vendor platforms, features, and roadmaps with a focus on security, compliance, scalability, availability, and user experience. Recommend and drive adoption of strategic technology solutions.
  • Develop and maintain operational documentation, including runbooks, governance standards, and incident/problem management procedures. Mentor junior engineers and serve as a technical escalation point.
  • Perform systems analysis, including requirements definition and logical/physical design. Ensure solutions meet enterprise risk, compliance, and availability standards.
  • Support ongoing system administration and participate in cross-functional initiatives and special projects to enhance collaboration services and operational excellence.

Qualifications
  • Minimum of 5 years of related experience in platform engineering, infrastructure, or similar technical role
  • Bachelor's degree in a related field, or equivalent combination of education and experience
  • Strong experience in unified communications, collaboration engineering, or related enterprise infrastructure roles with ownership of production platforms
  • Hands-on experience with enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar UC technologies (voice, video, meetings, messaging)
  • Demonstrated technical leadership with the ability to influence stakeholders and drive engineering decisions across teams
  • Strong troubleshooting capabilities across endpoints, identity, networking, security, and cloud services, including incident response and root cause analysis
  • Solid understanding of networking and security fundamentals, including DNS/DHCP, routing, firewalls/proxies, VPN, QoS, certificates/TLS, SSO/MFA, and conditional access
  • Experience leading complex implementations and service improvements using structured change, incident, and problem management practices
  • Proven ability to support highly available, production-grade services in regulated environments
  • Strong communication skills with the ability to engage both technical and non-technical stakeholders and create clear documentation

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90922487
  • Position Id: 24260171
  • Posted 1 day ago
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