Support Services Technician

Description
6-month contract to hire Help Desk position. This position requires at least 1 year of Service Desk or Help Desk experience since this is a larger and more complex environment. They also need to have great customer service experience, positive attitude and problem solving skills. This is a Microsoft shop with a few MAC and Apple products - M365, Windows 11, Active Directory, VPN's, Network Drives and Printer Support are the typical skills they are looking for. They have a separate Desktop Support team so this position will not be hands on.
Job Description:
Provide first/second-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., ticketing system, remote tool and help desk systems) to proactively support office staff and equipment. This position is a remote position. The analyst will be working from home after the initial training period of 6-8 weeks in the office.
Job Duties and Responsibilities:
Work remotely performing troubleshooting, repairs, and deployment of Windows 11 as well as Apple products
Work daily with internal customers via phone, chat, and email
Accurately record all work and troubleshooting in tickets
Maintain positive, professional attitude at all times
Perform troubleshooting on mobile devices, iPhone/iPad and Android.
Perform troubleshooting on Network Printer and Multifunctional Devices
Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
Perform troubleshooting on remote VPN connectivity
Perform troubleshooting on network drive access
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.
Minimum Requirements:
Education and Experience
Associate degree in related field of study preferred
Bachelor's Degree preferred
1-2 years of experience in MS Windows environment handling calls on break/fix support
Experience using and troubleshooting MS Office (O365) products
Experience using ticketing systems, ServiceNow preferred
Experience managing and troubleshooting Windows 11 workstations
Certification and/or License preferred.
Skills
Support, active directory, Windows 11, Help desk, customer service, sccm, office 365, servicenow, outlook, remote support, remote troubleshooting, okta, Windows 10, Troubleshooting, o365, technical support, mac support, network printer support, mobile devices, windows 10 support
Top Skills Details
Support,active directory,Windows 11,Help desk,customer service,sccm,office 365,servicenow,outlook,remote support,remote troubleshooting,okta,Windows 10
Additional Skills & Qualifications
Knowledge, Skills and Abilities
Able to demonstrate superior customer service skills
Able to communicate and translate complex technical topics into easy-to-understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processes
Able to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory Users and Comp. Knowledge with OKTA is beneficial
Working knowledge of Apple products including iPhone, iPad and Mac Computers
Must be able to read, write and speak English
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Kansas City, KS.
Pay and Benefits
The pay range for this position is $24.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Kansas City,KS.
Application Deadline
This position is anticipated to close on Jan 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.