Service Desk Personnel in Nashville TN Onsite

We are seeking a skilled Service Desk Personnel to provide Tier I/II technical support in a fast-paced environment. The ideal candidate will have strong customer service skills, hands-on IT support experience, and the ability to manage high call volumes while delivering excellent end-user support.


Job ID - 65469
Job Title – Service Desk Personal 
Location – Nashville, TN 37243
Duration – Long Term Contract 


Must be able to lift at least 50 pounds.
•    IT Call Center Experience preferred
•    Able to handle call volume of up to 30 calls per day.
•    People/Customer Service skills required
•    Printer Administration and Troubleshooting
•    Server Print Queue, and local Queues
•    Active Directory Management
•    Able to navigate Different OUs
•    Able to look up attributes
•    Able to reset password and unlock accounts.
•    iOS Management, Support, and Deployment
•    Setting up new phones/Ipads
•    Resetting iTunes accounts
•    Resetting network settings
•    Backup/Restore device data
•    Video Conferencing
•    Cisco WebEx
•    MS Teams
•    Cisco Presence video solutions

Network troubleshooting
•    Internal vs external
•    VPN
•    LTE
•    Wifi

Application Troubleshooting
•    Account permission
•    Compatibility settings
•    Browser vs installed

Remote support
•    MSRA
•    RDP
•    TEAMs
•    Webex
•    Hardware Deployment

ServiceNow
•    Ticket management
•    Ticket assignment