Endpoint Operations Technician II

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Endpoint Operations Technician II is responsible for supporting enterprise device lifecycle and imaging operations within a high-volume IT support and deployment environment. This role focuses on laptop imaging, provisioning, troubleshooting, asset readiness, and operational support activities that enable scalable endpoint services across a large corporate enterprise.

This position operates within a fast-paced imaging and device operations environment where accuracy, consistency, process discipline, and technical troubleshooting are critical to success. The ideal candidate is capable of following established Standard Operating Procedures (SOPs) while also exercising sound judgment, identifying operational issues, and maintaining a high standard of quality and professionalism.

Successful candidates will possess a strong technical foundation, demonstrate reliability in production-oriented environments, and be comfortable balancing hands-on technical work with detailed operational processes.

Key Responsibilities

• Perform laptop and endpoint imaging, provisioning, configuration, and deployment activities following established SOPs and operational workflows
• Diagnose and troubleshoot hardware, operating system, peripheral, and imaging-related issues across Windows and macOS environments
• Execute device lifecycle activities including receiving, staging, deployment preparation, asset validation, and operational quality checks
• Support enterprise endpoint operations in a high-volume imaging and logistics-oriented environment with strong attention to detail and process accuracy
• Document technical findings, operational updates, and issue resolution activities within ticketing and asset management systems
• Escalate technical or operational issues appropriately to minimize service disruption and workflow delays
• Maintain compliance with security, inventory control, and operational handling procedures
• Collaborate with cross-functional teams to support changing business priorities and operational demands
• Identify opportunities for workflow improvement, operational efficiency, and process optimization
• Maintain professionalism, accountability, punctuality, and reliability within a team-oriented environment

Work Environment & Schedule

• Location: Fully onsite at enterprise imaging and device operations facility
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM (1-hour lunch)
• Hours: 40 hours per week
• Overtime: Not expected
• Environment: High-volume operational imaging and endpoint support environment
• Flexibility: Must be comfortable supporting evolving operational priorities and workflow demands

Basic Qualifications

• 2+ years of experience supporting enterprise endpoint devices in a corporate IT, imaging, depot, or technical support environment
• Experience troubleshooting Windows and/or macOS operating systems and endpoint hardware issues
• Experience following documented operational procedures and technical workflows with strong attention to detail
• Ability to independently troubleshoot and resolve routine to moderately complex technical issues
• Strong organizational, communication, and multitasking skills in fast-paced operational environments
• Experience working within ticketing, inventory, or asset management systems
• High school diploma or equivalent

Preferred Qualifications

• Experience supporting enterprise imaging, deployment, or endpoint lifecycle operations
• Familiarity with imaging and endpoint management tools such as SCCM, Intune, Jamf, MDT, or similar technologies
• Experience working in enterprise depot, warehouse, logistics, or device operations environments
• Associate's degree or technical certification in Information Technology or related field
• CompTIA A+, Network+, or similar technical certifications
• Experience identifying operational inefficiencies and contributing to process improvements
• Ability to operate effectively with limited supervision in high-throughput operational environments
• Top Required Skills
• Enterprise endpoint troubleshooting and device support experience
• Laptop imaging, deployment, provisioning, or device lifecycle operations
• Strong technical troubleshooting and operational process execution
• Ability to follow SOP-driven workflows with high accuracy and consistency
• Experience working in fast-paced enterprise IT operational environments

Top Required Skills

• Enterprise endpoint troubleshooting and device support experience
• Laptop imaging, deployment, provisioning, or device lifecycle operations
• Strong technical troubleshooting and operational process execution
• Ability to follow SOP-driven workflows with high accuracy and consistency
• Experience working in fast-paced enterprise IT operational environments

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.