Salesforce AgentForce SME (Service Cloud) :: Remote :: W2 position

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract W2
1 Year
No Travel Required
Able to Sponsor
Remote
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Salesforce
  • AgentForce
  • SME
  • Service Cloud

Summary

Job Title: Salesforce AgentForce SME (Service Cloud)

Location: Dallas, TX (Preferred) | Remote Option Available
Employment Type: W2 Contract

Job Summary

We are seeking an experienced Salesforce AgentForce Subject Matter Expert (SME) with strong expertise in Salesforce Service Cloud. The ideal candidate will have hands-on experience designing, implementing, and optimizing AI-driven customer service solutions using Salesforce AgentForce while enhancing Service Cloud capabilities, automation, and operational efficiency.

The candidate will collaborate with business and technical teams to deliver scalable solutions, improve service processes, and provide guidance on Salesforce AgentForce adoption and best practices.

Key Responsibilities

  • Design and implement solutions using Salesforce AgentForce and Service Cloud.
  • Configure and optimize Salesforce service capabilities, including:
    • Case Management
    • Omnichannel
    • Knowledge Management
    • Service Processes
  • Collaborate with business stakeholders and technical teams to gather requirements and deliver scalable solutions.
  • Provide technical leadership and best practices for AgentForce adoption and AI-driven automation.
  • Support Salesforce integrations, troubleshooting, enhancements, and platform optimization.
  • Identify opportunities to improve customer service workflows and operational efficiency.

Required Skills

  • 5+ years of Salesforce experience with strong hands-on expertise.
  • Proven experience with Salesforce AgentForce.
  • Strong knowledge of Salesforce Service Cloud.
  • Experience with Salesforce configuration, automation, and service process optimization.
  • Understanding of Salesforce customer service solutions and platform capabilities.
  • Excellent communication, collaboration, and stakeholder management skills.

Nice-to-Have Skills

  • Experience with Copado for Salesforce DevOps and release management.
  • Salesforce certifications related to:
    • Service Cloud
    • AgentForce
    • Salesforce Platform

Required Technologies

  • Salesforce AgentForce
  • Salesforce Service Cloud
  • Salesforce Configuration
  • Salesforce Automation
  • Case Management
  • Omnichannel
  • Knowledge Management
  • Salesforce Integrations
  • Copado (Preferred)

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91171215
  • Position Id: 9036125
  • Posted 1 hour ago

Company Info

About Trebecon LLC

Trebecon is a global leader in innovative IT solutions, product development, and professional staffing services. Our parent company is founded in 2015, we have grown into a trusted partner for Fortune 50 companies, U.S. state governments, and international organizations. We specialize in delivering scalable, sustainable, and future-ready technology solutions designed to drive operational efficiency, empower growth, and create lasting business value.

Our vision is to set a benchmark for excellence by aligning technology, talent, and trust. We believe in harnessing cutting-edge technologies while fostering meaningful client partnerships that go beyond project delivery. By combining innovation with integrity, Trebecon has become synonymous with delivering business outcomes that exceed expectations.

Our Mission

At Trebecon, our mission is rooted in integrity, collaboration, and performance. We are committed to:

- Delivering exceptional consultancy and IT services tailored to evolving client needs.

- Creating cost-effective, agile solutions that drive measurable impact.

- Nurturing long-term relationships built on trust, transparency, and mutual success.

- Fostering a thriving workplace culture that inspires innovation and teamwork.

Our Journey

Trebecon’s parent company started its journey in 2015 with a vision to transform industries through technology. By 2020, we had become a trusted technology partner for government agencies, insurance companies, and global enterprises. Strategic collaborations with Fortune 50 clients and international organizations enabled us to rapidly expand our footprint.

Despite market challenges in 2022, our resilience and innovation led to a strong comeback, resulting in tripled office space and workforce by 2024. Today, we are a forward-thinking company that combines global expertise with a passion for delivering world-class IT solutions.

What Sets Trebecon Apart?

- Innovative Solutions: We create tailored technologies that solve unique challenges and ensure scalability and future readiness.

- Expert Teams: Our professionals bring deep domain knowledge and technical excellence to every project.

- Client-Centric Approach: We prioritize understanding business needs, maintaining transparent communication, and ensuring long-term partnerships.

- Seamless Execution: From strategy to deployment, we minimize risks and maximize business value through agile processes.

Our Services & Expertise

We offer end-to-end services spanning AI & ML integration, product engineering, IT staffing, and cloud transformation. Whether building customized digital platforms or assembling dedicated remote teams, Trebecon ensures every solution is aligned with the client’s business objectives.

The Trebecon Edge lies in our ability to combine technology leadership with workforce empowerment. We build high-performing remote and hybrid teams to deliver next-gen solutions for enterprises worldwide.

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Ishani Nair

Recruiter @ Trebecon LLC
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