Desktop Support
Remote • Posted 2 hours ago • Updated 2 hours ago
DataSync Inc.
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Job Details
Skills
- Microsoft SCCM
- Remote Desktop
- Remote Support
- Omnissa Horizon
- VMware Workstation
- Microsoft Hyper-V
- Microsoft MECM
- SCCM
- Microsoft Office
- Microsoft Windows
Summary
Role Overview
The Desktop Support IV professional provides expert-level technical support for end-user hardware, software, and desktop environments. This role acts as a senior escalation point from the Service Desk and serves as a subject matter expert across Windows desktops, enterprise applications, mobile devices, and virtualization platforms.
The client will prefer candidates who are currently based in Wisconsin.
Key Responsibilities
- Provide advanced desktop and end-user technical support for Windows environments
- Resolve escalated issues from the internal Service Desk
- Install, configure, and troubleshoot desktop hardware and software
- Support Windows 10 and Windows 11 operating systems
- Deploy and maintain x86/x64 computers and peripherals
- Support Microsoft Office Suite and enterprise desktop applications
- Utilize remote desktop and remote control tools for user support
- Perform software deployment and patching using Microsoft MECM / SCCM
- Support iOS and Android mobile devices using enterprise MDM solutions
- Support virtualization technologies including Omnissa Horizon, VMware Workstation, and Microsoft Hyper-V
- Create and maintain technical documentation
- Deliver high-quality customer service while resolving complex technical issues
Required Skills & Experience
- 5+ years of end-user technical support in Windows environments
- 5+ years supporting Windows 10 and/or Windows 11
- 5+ years installing and supporting Microsoft Office Suite
- Strong expertise in desktop technologies
- Experience deploying and supporting x86/x64 computers
- Desktop software installation, troubleshooting, and maintenance
- Experience with remote desktop / remote control tools
- Experience with Microsoft Remote Server Administration Tools
- Experience using Microsoft MECM / SCCM for software deployment and updates
- Experience supporting iOS or Android devices using enterprise MDM solutions
- Experience with virtualization platforms (Horizon, VMware, Hyper-V)
- Experience creating technical documentation
- Strong customer service skills and user-focused support approach
- Ability to work independently with minimal supervision
- Dice Id: 91015310
- Position Id: 8876225
- Posted 2 hours ago
Company Info
DataSync prides itself in providing solutions and services that are aligned with the needs of Businesses. Our Founders have a cumulative experience of over 30 years in the IT Services and Consulting Industry. We focus on Businesses, Large and Small, and help them identify, consolidate and understand their existing data for better use in their business decisions. Our Consultants work closely with our Clients and partners to determine their business goals and provide solutions that improve and optimize the Client's business processes. Our customized software development methodologies focuses on key business drivers, with an emphasis on analysis, and reusable design elements. DataSync's industry knowledge, technical expertise and Consultants offer adaptive solutions that evolve with the changing requirements of global businesses.
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