Description About the RoleWe are seeking an experienced
Mail Engineer to support enterprise-level Messaging and Mobile Device Management (MDM) services for a federal program. This role focuses on the design, configuration, integration, testing, release, maintenance, and support of Microsoft O365 Cloud, Exchange, Intune/Apple Business Manager, Azure, and related security and compliance systems. This hybrid role requires two days onsite weekly in Washington, DC.
Duration: 6 Months (Possible Extension)
Work Location: Washington, DC (Hybrid - 2 days onsite per week)
Clearance: Public Trust (must be able to obtain)
Schedule: Standard Business Hours
On-Call: Yes - 24/7 rotation
Key Responsibilities- Provide support across Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions.
- Collaborate with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to ensure service availability and customer satisfaction.
- Manage incident requests and restorations, including queue management, SLA adherence, and full lifecycle resolution.
- Coordinate changes and releases for Mail and MDM services including architecture, configuration, scheduling, risk analysis, approvals, testing, deployment, and monitoring.
- Fulfill requests for role-based access, permissions, distribution groups, availability, and feature functionality.
- Support critical incident, event, problem, configuration, and change management processes.
- Conduct root cause analysis, create workarounds, and resolve issues in partnership with hosting, infrastructure, and third-party vendors.
- Assess, report, and remediate security vulnerabilities, patches, upgrades, email blocking, and other threat-reduction measures.
- Monitor and report on performance, licensing, access, and capacity; recommend optimization solutions.
- Maintain and update system designs, architecture documents, SOPs, work instructions, and knowledge articles.
- Manage daily operational reporting, communications, and risk management for stakeholders
Requirements Top Qualifications- 8+ years of experience supporting Enterprise Messaging Services.
- Proven experience in:
- Microsoft O365 Cloud
- Microsoft Exchange
- Intune + Apple Business Manager
- Azure
- Microsoft Office Suite / Outlook
- OneDrive for Business
- Microsoft Security & Compliance
- Microsoft O365 Certification or equivalent.
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