Sr Technical Lead - IT

Description

The Electronic Miscellaneous Document (EMD) team at United Airlines is a 30-person division responsible for a complex system at the heart of the Commercial IT department. EMDs serve as the source of truth for the carriage and service contracts of United Airlines' passengers, and as a result, are integral to the airline's daily operations. Our 40+ applications directly support United's ability to identify, track, and process revenue-related transactions, and are a backend input to all of our customer- and agent-facing systems such as DotCom, Mobile, Navigator, Jet, and many more.

The EMD team works collaboratively with numerous other teams within United Airlines, contributing to the company's commitment to excellence. The work that EMD successfully delivers is highly intricate due to the nature of the industry, requiring a deep understanding of various elements such as EMDs, electronic tickets (etickets), Passenger Name Records (PNRs), forms of payment, and the wide array of products and services offered by the airline. This role requires the ability to make direct connections between business processes and system architectures, as well as anticipating impacts beyond EMD's domain.

Key Responsibilities:

• Developing strategies for employee training & growth.
• Representing the development team in cross-team meetings, including project design discussions, troubleshooting sessions, and evaluations of new tools.
• Driving decisions and collaborating with other stakeholders to determine how features and projects should be implemented.
• Collaborating with Data services and Engineering teams for patch applications, upgrades, and cloud migrations, as required
• Exemplifying professional excellence and driving quality-focused & sustainable deliverables
• Gathering requirements and ensuring thorough implementation of business specifications through intentionally crafted, iterative deliveries
• Creating and maintaining architectural designs
• Strategizing high-impact releases
• Participating in day-to-day development activities
• Supporting operational health
• Providing assistance and strategic insights to Project Leads, Project Managers, and Business Analysts in project planning and execution
• Acting as a conduit between the technical team and management, effectively communicating progress, risks, and mitigation strategies
• Advocating for a "shift-left" testing approach by promoting the automation of test scripts within CICD pipelines, emphasizing unit testing, adhering to security standards, and reinforcing this mindset across the team
• Conducting system and integration testing
• Identifying potential risks, devising contingency plans, and resolving issues with innovative technical solutions
• Reducing the complexity of our code within our applications by following design patterns, refactoring convoluted code or outdated design, and removing unnecessary code
• Ensuring the health of EMD as part of a larger ecosystem
• Demonstrating exceptional communication skills that foster a culture of collaboration, personal and team excellence, and articulate, concise dialogue.
• Aiding in the technical documentation and knowledge transfer on the team
• Aligning EMD to the company vision of CICD pipelines, AWS configurations, and Infrastructure As Code principles.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Computer Science or related field preferred

• 4+ years of relevant experience in a development role
• Experience with Java 15, Spring Boot, Maven
• AWS EKS, ECS, Kubernetes, Route 53, Reddis Cache, IAM Role, S3 Bucket, DynamoDB, Aurora MySQL, SQS/SNS

• Excellent written and verbal communication skills

• Must be able to collaborate with various teams

• Must be able to work under defined constraints

• Must encourage and support team empowerment and a sense of shared ownership

• Must proactively welcome feedback and experimentation for process or behaviors that are within the team's scope of control

• Should be able to do hands-on design and development in Java

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

• Solutioning using eventing and asynchronous processes

• Solutioning using multithreaded environments

• Solutioning using microservices and distributed systems

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• AWS or other Cloud Certifications

• Exposure to Data Analytics and/or Solis

• Constantly motivate and encourage team to give their best, especially during the time when they are pressurized with high targets

• Airline Industry technologies and concepts like EMD, PNR, ETKTs

• United Proprietary Technologies: EBS Framework, UCD Events, ETKT Events, PNR Events

• Angular, Node.JS

• Monitoring Software: Data Dog, DynaTrace, Kibana