Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Direct Express Operations Control Support Specialist
What does a successful Direct Express Operations Control Support Specialist do at Fiserv? You will perform control identification, monitoring, and testing to ensure that processes such as card production, fulfillment, call center performance, dispute resolution, coding/SDLC, fraud monitoring, SLA management, and compliance adherence run seamlessly in a steady-state environment. The role involves designing controls in partnership with business owners and subsequent monitoring of control operating effectiveness. It also includes helping business owners to identify key performance indicators and key risk indicators, as well as collaborating with internal and external teams to resolve problems quickly and sufficiently remediate deficiencies.
What you'll do: - Operate in a first line controls team, performing identification, monitoring, and testing of key controls across assigned process areas. Examples may include:
- Working with the Call Center to make sure that they are tracking call center service levels and escalate issues impacting customer experience.
- Coordinating with Regulatory Compliance to work with business owners to identify relevant controls and helping business owners to design and implement processes accordingly
- Reviewing code to confirm that the code reflects intended product requirements/functionality
- Collaborate with internal and external partners as necessary to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs), driving operational excellence and timely issue resolution
- Identify issues for remediation and assist business owners in performing root cause analyses and determination of what constitutes sufficient issue remediation to address assessment owner requirements.
Experience you will need to have: - Bachelor's degree in business, Operations, IT, or related field.
- Risk, controls, regulatory assessment, internal audit, or commensurate experience surrounding risk and control frameworks and audit/assessment methodology
- Familiarity with IT controls
- Familiarity with regulatory frameworks (Reg E, AML) preferred.
- Basic understanding of ACH file transmissions and settlement flows.
- Exposure to fraud detection or dispute resolution workflows.
How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv: - Fuel Your Life program to support physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points used for rewards.
- Eight Employee Resource Groups to foster a collaborative culture.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
Salary Range $78,000.00 - $124,800.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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