IT Service Desk Analyst- Washington, DC-Only Locals

Hybrid in Washington D.C., DC, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
12 Months
Hybrid
Depends on Experience
Fitment

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Job Details

Skills

  • ITSM
  • ITIL
  • MacOS
  • Office 365
  • Service Desk Analyst

Summary

We are seeking a dedicated and customer-focused Service Desk Analyst/Senior Analyst to provide first-line IT support to employees and end users. The ideal candidate will serve as the primary point of contact for troubleshooting hardware, software, network, and user access issues while ensuring timely resolution and exceptional customer service. The role involves incident management, ticket logging, issue resolution, and escalation of complex technical problems.

Required Qualifications:

  • Bachelor's degree or equivalent qualification (12+3/4 years of education).
  • Excellent verbal and written communication skills in English.
  • Strong troubleshooting skills for hardware, software, networking, and user access issues.
  • Hands-on experience with Windows, macOS, Microsoft Office 365, and networking fundamentals.
  • Experience using IT Service Management (ITSM) tools such as ServiceNow, Remedy, or Salesforce.
  • Strong analytical, problem-solving, and customer service skills.
  • Ability to work in a fast-paced, SLA-driven support environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91124164
  • Position Id: 9017619
  • Posted 1 hour ago
Contact the job poster
GN

Gopinath Naidu

Accounts Manager @ mProgen
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