Executive Desktop Support Technician

Executive Desktop Support Technician

Work Schedule: Regular business hours with occasional evenings/weekends and after-hours executive support

Location: Richardon, TX
Experience: 5+ years

Job Description

We are seeking an experienced Executive Desktop Support Technician to provide high-touch, “White Glove” technical support to C-Suite executives and their Executive Assistants.

This is a highly visible role requiring strong technical expertise, exceptional communication skills, professionalism, discretion, and a customer-focused approach. The successful candidate will support Windows and macOS environments, laptops, tablets, mobile devices, printers, and video conferencing technologies.

Responsibilities

• Provide “White Glove” desktop and video conferencing support to executives and executive support staff.
• Diagnose and resolve complex hardware, software, operating system, mobile device, printer, and peripheral issues.
• Provide hands-on troubleshooting in high-pressure and time-sensitive situations.
• Support executive video conferences and respond to occasional after-hours support requests.
• Perform hardware and software installations, replacements, upgrades, and related maintenance.
• Support both Windows and macOS environments, as well as iOS and Android devices.
• Take complete ownership of executive support issues through resolution, coordinating with other IT teams when escalation is required.
• Manage multiple executive support requests while maintaining a high level of responsiveness and professionalism.
• Work independently while also collaborating effectively with other members of the IT organization.
• Maintain a strong focus on the overall end-user experience.

Required Qualifications

• 5+ years of experience providing “White Glove” or C-Suite executive support.
• 5+ years of experience supporting business communication technologies, including messaging, video conferencing, and telephony.
• 5+ years of experience with desktop hardware, operating systems, smartphones, and printers.
• 5+ years of experience with Microsoft products, including Windows, Office, Outlook, and related technologies.
• Expert knowledge of macOS, Windows, iOS, and Android.
• Strong computing, analytical, troubleshooting, and problem-solving skills.
• Ability to independently resolve complex break/fix issues in person or remotely.
• Excellent interpersonal and communication skills.
• High level of professionalism and attention to detail.
• Strong organizational and multitasking abilities in a fast-paced environment.

Preferred Qualifications

• 3+ years of experience working within a large or mid-size financial institution.
• A+ Certification.
• Microsoft Certified Professional (MCP).
• ITIL Foundations Certification.

Ideal Candidate

The ideal candidate is a technically strong executive-support professional who understands the urgency and discretion required when supporting senior leadership. You should be comfortable troubleshooting under pressure, communicating with non-technical executives, managing competing priorities, and taking ownership of issues from initial report through final resolution.