The L3 Support role is responsible for providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end to end.
The role ensures the stability and performance of SharePoint sites, lists, libraries, and workflows, supports integrations with Microsoft 365 services, and collaborates with cross-functional teams to perform root cause analysis, implement permanent fixes, and continuously improve the scalability, security, and reliability of business applications
7+ years of experience providing L3 support for SharePoint platforms, specializing in SharePoint Online and SharePoint 2013, including lists, libraries, custom workflows, and hybrid architectures.
5+ years of experience supporting and troubleshooting Power Apps and Power Automate solutions, including complex business workflows and automation failures.
5+ years of experience in front-end troubleshooting and enhancements using HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
7+ years of experience integrating SharePoint with enterprise systems using APIs, OpenXML, and supporting Azure DevOps CI/CD pipelines and release management.
7+ years of experience across the end-to-end application lifecycle, owning production incidents, root cause analysis, deployments, upgrades, and ongoing platform support."
Provides critical L3 technical expertise for complex SharePoint/SPFx issues and business-critical KTLO support, ensuring application stability and timely incident resolution.
Onshore presence enables faster stakeholder collaboration, escalation management, and coordination with offshore teams, reducing operational risk and improving customer experience
The L3 Support role is responsible for providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end to end.
The role ensures the stability and performance of SharePoint sites, lists, libraries, and workflows, supports integrations with Microsoft 365 services, and collaborates with cross-functional teams to perform root cause analysis, implement permanent fixes, and continuously improve the scalability, security, and reliability of business applications
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
Provides regular updates, proactive and due diligent to carry out responsibilities"
Resolve issues promptly with accurate RCA and permanent fixes.
Work on the adhoc script updates as requested by business.
Maintain high-quality configurations, workflows, and documentation
Support seamless release cycles through effective testing and deployment readiness
Apply data visualization best practices to improve dashboard usability, accuracy, and performance.
Collaborate with application, data engineering, and business teams to resolve issues and ensure timely communication and closure.
Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives.
Develop and maintain knowledge articles, troubleshooting guides, and support documentation for recurring BI issues.
