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Field Service Engineer

Waltham, MA, US • Posted 1 day ago • Updated 3 hours ago

Full Time

On-site

USD $73,670.00 - 90,000.00 per year

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Attention To Detail
AWE
YouTube
Robotics
Collaboration
Sales Engineering
Service Operations
Field Service
Customer Relationship Management (CRM)
Communication
Customer Support
Issue Resolution
Customer Satisfaction
Mechanical Engineering
Power Tools
Dynamics
Logistics
Warehouse

Summary

As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our customers. Every day, you will work to support our advanced Stretch Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon.

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

Day to day activities:

Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers
Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
Document and complete service administration activities promptly in our CRM

Desired skills:

Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
Support experience with highly specialized and complex platform technology
Customer management and communication skills with demonstrated experience in a customer support environment
Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
Prior experience performing repairs/maintenance on mechanical equipment.
Experience using power tools and specialized equipment.

Travel:

Ability to travel up to 80% of the time

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

The base pay range for this position is between $73,670 to $90,000 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment. We are growing rapidly, building a commercial company that delivers cutting edge technology and solutions to our customers from industrial applications to logistics and warehouse solutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10130589
Position Id: 83e779ab4283dbd30f8fa8ae7c273251
Posted 1 day ago

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