Business Analyst III

Note: Must be local to the SF Bay area to be onsite

Duties:

• Own the delivery and quality of product specifications including product requirements, project epics and user stories. Own product backlogs to drive continuous improvements and product capabilities and features.
• Serve as a bridge among functions business, R&D, IT Architecture, engineering, QA ensuring seamless product development. Collaborate closely with engineering teams throughout the product life cycle
• Act as a domain expert and go-to leader within the organization
• Analyze case trends and engineering escalations to identify patterns, prioritize fixes, and influence the product backlog.

Skills:

• 8+ years of product management or Business solution analysis experience in technology or IT CX
• Specific focus on Customer support and success, entitlement management, and consumption management
• Experience in or more of the following areas is a must: Entitlement management systems, subscription lifecycle management, usage tracking and metering, Customer support and success
• Working knowledge of billing models, integration with CRM, ERP, and billing systems.
• Bachelor's or master's degree in computer science, Engineering, or a related field
• Strong technical background with understanding and/or hands on experience in software development, databases and SQL, cloud platforms, programming languages, and Microservices
• Excellent communication and presentation skills, with the ability to effectively articulate progress to diverse audiences
• Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives

Education:

• Bachelor's degree in computer science or other engineering fields