Business Analyst III

Business Analyst III

3days/week - Hybrid Role - Santa Clara, CA (Mandatory)

Duties

• Own the delivery and quality of product specifications including product requirements, project epics, and user stories. Own product backlogs to drive continuous improvements and product capabilities and features.
• Serve as a bridge among functions - business, R&D, IT Architecture, engineering, QA - ensuring seamless product development. Collaborate closely with engineering teams throughout the product life cycle.
• Act as a domain expert and go-to leader within the organization.
• Analyze case trends and engineering escalations to identify patterns, prioritize fixes, and influence the product backlog.

Skills

• 8+ years of product management or business solution analysis experience in technology or IT CX.
• Specific focus on customer support and success, entitlement management, and consumption management.
• Experience in one or more of the following areas is a must: entitlement management systems, subscription lifecycle management, usage tracking and metering, customer support and success.
• Working knowledge of billing models, integration with CRM, ERP, and billing systems.
• Bachelor s or Master s degree in Computer Science, Engineering, or a related field.
• Strong technical background with understanding and/or hands-on experience in software development, databases and SQL, cloud platforms, programming languages, and microservices.
• Excellent communication and presentation skills, with the ability to effectively articulate progress to diverse audiences.
• Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives.
• Must be local to the San Francisco Bay Area to be onsite.

Education - Bachelor s degree in Computer Science or other engineering fields