Lead Guidewire Production Support – PolicyCenter

We are seeking a Lead Guidewire Production Support – PolicyCenter professional with strong Personal Lines, SQL, and Guidewire PolicyCenter Production Support experience. The ideal candidate will lead and provide hands-on L2/L3 production support, perform root cause analysis (RCA), troubleshoot complex production issues, and ensure application stability and operational excellence in a Guidewire Cloud environment. Strong experience supporting PolicyCenter applications, coordinating cross-functional teams, and driving timely issue resolution is required.

Key Responsibilities:

7–10+ years of IT experience with strong expertise in Guidewire Production Support and Application Support

Hands-on experience supporting Guidewire PolicyCenter with strong knowledge of Gosu, PCF, RuleSets, Validations, and configuration troubleshooting

Strong experience providing and leading L2/L3 Production Support for PolicyCenter applications

Strong Personal Lines insurance experience is required

Strong SQL expertise for data analysis, troubleshooting, debugging, root cause analysis (RCA), and production issue resolution

Experience monitoring application health, logs, integrations, batch jobs, and system performance in production environments

Ability to lead offshore/onshore support teams, coordinate incident triage calls, and drive issue resolution across L1, L2, and L3 support teams

Experience supporting production releases, deployments, post-production validations, and change management activities

Collaborate with Development, QA, Infrastructure, and Business teams to ensure timely issue resolution and continuous improvement

Experience working in Agile/Scrum environments with excellent analytical, leadership, troubleshooting, and communication skills

Guidewire Cloud experience and/or Guidewire Cloud Certification is highly preferred