Immediate need for a talented Senior Manager - Business Process Solutions. This is a Fulltime opportunity with long-term potential and is located in US (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-20246
Pay Range: $120000 - $150000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Business & Operational Leadership
- Lead enterprise-wide process transformation initiatives that improve operational efficiency and client experience.
- Develop and execute strategic initiatives aligned with business objectives and client priorities.
- Oversee large-scale service delivery programs, budgets, resource planning, and operational performance.
- Build and lead global, cross-functional teams focused on operational excellence and continuous improvement.
- Monitor KPIs and performance metrics to identify opportunities for optimization and measurable business impact.
- Foster a culture of innovation, accountability, and continuous improvement.
- Client Growth & Commercial Excellence
- Partner with clients to identify opportunities for business expansion and operational improvements.
- Support sales teams with solution development, upselling, cross-selling, and new business pursuits.
- Promote and expand adoption of Insurance Smart Actions and Smart Apps solutions.
- Build trusted executive-level client relationships and drive long-term strategic partnerships.
- AI-Driven Insurance Transformation
- Champion AI-enabled delivery across engineering and insurance operations by leveraging technologies such as:
- AI-assisted software development and testing
- Intelligent defect prediction and quality improvement
- Automated claims processing and workflow optimization
- AI-powered underwriting decision support
- Intelligent backlog prioritization and delivery optimizatio
- Drive measurable business outcomes including:
- Faster delivery cycles
- Increased operational efficiency
- Improved customer and agent experiences
- Enhanced underwriting and claims performance
- Better business insights through analytics and AI
Key Requirements and Technology Experience:
- Must have skills: - Business Process Operations, Insurance
- 10+ years of experience in Business Process Services (BPS), Business Process Outsourcing (BPO), process transformation, or large-scale service delivery environments.
- 4+ years of leadership experience managing large global teams and complex operational programs.
- Proven success leading operational transformation initiatives across enterprise organizations.
- Strong expertise in Lean, Six Sigma, Business Process Management (BPM), or other continuous improvement methodologies.
- Experience managing P&L, budgets, operational performance, workforce planning, quality, and productivity.
- Demonstrated ability to influence executive stakeholders and lead cross-functional teams.
- Commercial mindset with experience supporting business growth, solution selling, and client relationship management.
- Bachelor's degree required; MBA or advanced certifications are a plus.
- Insurance operations (Property & Casualty, Life & Annuity, or Specialty Insurance)
- AI-driven business transformation
- Digital operations and automation
- Global delivery organizations
- Consulting or enterprise services
- Success in This Role
- The ideal candidate combines strategic leadership with operational excellence and commercial acumen.
- You thrive in fast-paced environments, inspire high-performing teams, and are passionate about helping clients transform their businesses through innovation, process excellence, and AI.
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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