ITSM Change & Compliance Analyst

ITSM Change & Compliance Analyst Contract Onsite West Palm Beach, FL
The ITSM Change & Compliance Analyst supports the end-to-end lifecycle of technical changes, ensuring all IT changes comply with organizational policies, regulatory requirements, and audit standards.
The role works closely with IT, security, and compliance teams to manage risk, maintain accurate documentation, and support Change Advisory Board (CAB) activities
Technical & Functional Skills

• Strong understanding of IT Service Management (ITSM) and Change Management
• Hands-on experience with ITSM tools: ServiceNow, Remedy, Cherwell, Jira Service Management
• Understanding of IT infrastructure: servers, applications, networks, and cloud systems
• Ability to manage multiple change requests in fast-paced environments

Compliance & Governance

• Working knowledge of compliance frameworks (SOX, ISO 27001, NERC CIP, HIPAA)
• Strong focus on audit readiness, documentation accuracy, and control adherence

Qualifications

• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize tasks and manage competing demands
• ITIL certification preferred (ITIL v3 / ITIL v4)
• Compliance certifications such as CISM, CRISC preferred
  
  

  Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required for the projec