Information Technology Manager

Qualifications:

1. A Bachelors in Computer Science, Information Systems, Engineering or other related technical or specific discipline related to the task to be supported. CompTIA Security+ certification is required, and Project Management Professional certification is desired.
2. At least 12 years of experience as an Information Technology/ Project manager.
3. Current Secret clearance (minimum).
4. Experience with Windows group permissions, printer troubleshooting, computer hardware/software repair, Active Directory account creation and troubleshooting.
5. Experience with writing and troubleshooting PowerShell scripts for Windows11 and Office 365.
6. Experience with managing Life Cycle Replacement (LCR) and warranty management.

Tasks:

1. Provide project planning expertise.
2. Perform project scheduling and task breakdown.
3. Identify project requirements.
4. Track project issues, problems, and risks.
5. Manage S6 Trouble Ticket Portal and Helpdesk, ensuring all tickets are resolved within 72 hours. The Contractor shall provide technical assistance to the end user over the phone, and/or in person as required, in such a way as to maintain the proper security and configuration as dictated by Department of the Army and Fort Rucker NEC policy.
6. Manage all DoD Mobility Unclassified Capability (DMUC) devices in USAWOCC.
7. Manage all Army365 licenses and accounts for the USAWOCC.
8. Manage the Account Validation System for both Cadre and Students. The Contractor shall ensure all DD Form 2875’s (Request for Fort Novosel network access) are completed and uploaded completion information into the WOCC Training Tracker on the SharePoint.
1. Manage Active Directory (AD) for both Cadre and Students, to include creating user and computer accounts.
10. Maintain an accurate inventory of all automation equipment, the current configuration and the location of all equipment.
11. Manage USAWOCC’s annual Life Cycle Replacement (LCR) and understand the Army’s Computer Hardware, Enterprise Software and Solutions (CHESS) purchasing process.
50. Manage all 26 of the USAWOCC Classrooms, to include troubleshooting audio visual equipment and working directly with the Fort Rucker ECP representative for all replacement equipment and software.
1000. Manage all equipment including warranties and repairs.

Deliverables:
All deliverables will meet Army established document preparation standards (grammatically correct and technically accurate) required for publication.

1. Audio/Visual Classroom report (1st business working day of each month).
2. Lifecycle report (1st business working day each month).
3. Weekly ticket resolution report (weekly, every Friday before COB).
4. Re-order supply list (monthly, first business working day of the month).