AWS Connect Consultant

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 1 year(s)
No Travel Required

Skills

AWS Connect

Job Details

Role: AWS Connect Consultant

Location: Remote

Experience: 12+

Job Description:

Key Responsibilities:

  • Design, configure, and implement Amazon Connect contact center solutions.
  • Develop contact flows, routing profiles, queues, and IVR solutions in AWS Connect.
  • Integrate AWS Connect with CRM systems, chatbots, APIs, and third-party applications.
  • Leverage AWS services such as Lambda, Lex, DynamoDB, S3, Kinesis, and CloudWatch for automation and analytics.
  • Collaborate with business and IT teams to gather requirements and deliver customer-centric solutions.
  • Optimize call routing, reporting, and analytics to improve customer experience.
  • Ensure scalability, security, and compliance of AWS Connect implementations.
  • Troubleshoot issues, monitor performance, and provide production support.
  • Create and maintain technical documentation and best practice guidelines.
  • Stay updated on AWS Connect and AWS ecosystem enhancements.

Required Skills & Qualifications:

  • Bachelor s degree in Computer Science, Engineering, or related field.
  • 3 6 years of experience in cloud-based contact center solutions.
  • Hands-on expertise in Amazon Connect configuration and development.
  • Strong experience with AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation, CloudWatch).
  • Proficiency in scripting/programming (Python, Node.js, or Java) for integrations.
  • Knowledge of API development, REST/SOAP, and microservices architecture.
  • Familiarity with contact center operations, IVR design, and CTI integrations.
  • AWS Certification (e.g., AWS Certified Solutions Architect Associate) preferred.
  • Strong problem-solving and communication skills.

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