IT Service Ops Technician

Bedford, MA, US • Posted 21 hours ago • Updated 9 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Disk Imaging
Mergers and Acquisitions
Service Operations
Laptop
OS X
Asset Management
Inventory Management
Management
Business Analytics
Business Analysis
Service Desk
Operating Systems
Computer Hardware
Microsoft Windows
Linux
Active Directory
Microsoft Office
Slack
English
Writing
Multitasking
Technical Support
Accountability
Customer Service
Work Ethic
Dependability
Attention To Detail
Presentations
Network

Summary

IT Service Ops Technician
Bedford, MA 01730
6+ Months

100% Onsite in the Bedford Facility 5 Days per week

Description:

Provide On-Site Level 1 Service Operations and computer imaging support in our Bedford, MA office
Support and participate in the daily tasks of the Service Operations team
Support and execute hardware-related tasks, including but not limited to, imaging, building, coordinating repairs, and decommissioning laptops and desktops across multiple OS (Windows, MacOS and Linux); updating Asset Management tracking system; and supporting peripheral and computer inventory management processes.
Management may, at its discretion, assign or reassign responsibilities to this job at any time.

Skills:

BS/BA Degree or 2-5 years equivalent industry experience
2-5 years' experience in a Service Desk environment, with progressively increasing responsibilities.
Proficiency in end user PC operating systems, applications, and hardware capabilities: Microsoft Office 365, Windows 10, Linux and Mac platforms.
Demonstrate working knowledge of the business supported applications and technologies serviced by the team (Active Directory, Office 365, Zoom, Slack).
Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities.
Ability to clearly communicate in English with users, co-workers, application developers and IT personnel both verbally and in writing using excellent verbal and written communications skills.
A self-starter who is a team player and can multi-task.
An aptitude for acquiring skills in technical support and repairs, and an eagerness to learn.
Excellent prioritization skills and an ability to make decisions quickly.
Success in team environments, demonstrating shared responsibility and accountability with other team members.
Strong customer service skills and work ethic.
Punctuality & dependability.
Attention to detail.
Professional appearance and presentation.
Calm, courteous, and friendly demeanor.
Approachable towards those who may be less technical.
Takes ownership of issues. Try to help in any way they can using a reasonable effort even if unfamiliar with the technology.
Anticipate issues before they become problems and have a solution ready.
Maintains confidentiality about the information being processed, stored, or accessed by the users on the network.
Embrace our "customer-centric" support model: Proactive and friendly service rather than reactive and discouraging of interaction.
Take conversations with other IT and department managers seriously and consider the audience.
Be professional but don't sacrifice your own personality and be willing to fit into the culture of the company.

#TB_EN
#ZR

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113058
Position Id: 31840989
Posted 21 hours ago

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IT Service Ops Technician

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Job Details

Skills

Summary

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