DMS Vision Inc.
DMS Vision Inc.

Contact Center Engineer/Analyst || Orange, CT (Onsite role) || Nearby Candidates Only

Orange, CT, US • Posted 12 hours ago • Updated 12 hours ago
Contract W2
Contract Independent
Contract Corp To Corp
2 Years
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • AWS
  • Salesforce
  • IVR
  • Amazon Connect
  • CCaaS
  • Contact center

Summary

Hi,

Hope you are doing well !!

I have an urgent position. Kindly go through the Job description and let me know if this would be of interest to you.

                   

Job Title: Contact Center Engineer/Analyst

Location: Onsite role in Orange, CT – Need local or Nearby states Candidates Only

Duration: 12+ Months Contract (Long term)

 

****While sharing resume mention consultant location and visa status***

 

Job Description:

**Need Valid LinkedIn

We are seeking an experienced Contact Center Engineer/Analyst to support transformation and ongoing operations. The selected candidate will work closely with business stakeholders, architects, developers, and support teams to maintain and enhance the CCaaS platform and ensure reliable contact center operations.

Primary responsibilities:
1) Support Amazon Connect configuration, enhancement and operational activities.
2) Troubleshoot and resolve contact center issues.
3) Gather and document business and technical requirements.
4) Coordinate testing, deployment and production support activities.
5) Support integrations with enterprise applications and third-party platforms.
6) Produce technical and operational documentation.
7) Monitor platform performance and recommend improvements.
8) Collaborate with business and IT teams to ensure service quality and user satisfaction.

 

Must-Have skills for the role:
1) Amazon Connect / CCaaS experience
2) Contact Center operations and support
3) AWS and integration experience

Nice-to-have skills:
1) Utility industry experience
2) Salesforce experience
3) Conversational AI / IVR experience

 

 

Thanks & Regards,

Abhishek Yadav

DMS Vision Inc.  | 

4645 Avon Lane, Suite 210, Frisco, TX 75033

Email:  | Phone :  | EXT - 103

 

 

 

 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91133942
  • Position Id: 3186-35330-1792618651
  • Posted 12 hours ago

Company Info

About DMS Vision Inc.

At DMS Vision, our main goal is to be an integral part of our customer’s success. With ambition to be a Global Premier Provider of innovative, value-based technology solutions, our team has the drive and determination to do whatever it takes to meet the needs of our clients. Through our services, we strive to save our client’s money, time and hassle in every way possible.

At DMS Vision, we provide IT Staffing, Software Development, Cybersecurity and IoT Development and Services.

Whenever we take on a new project, we take extensive measures to learn all that we can take care about our client’s business. This allows us to better understand their goals and become familiar with the company’s philosophy.

We combine the insights obtained from this unique perspective with our professional strategic processes to develop a detailed plan for achieving the client’s ultimate vision of accomplishment. Our collaborative approach to problem solving and our technological expertise enables us to tackle even the most complex of our customer’s problems.

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