Production Support Engineer with Genesys & Verint Experience

Hello,

Hope you re doing great!!

Job Position: Production Support Engineer with Genesys & Verint Experience

Location: Remote

Type: Contract role

Our client in the Greater Philadelphia area is seeking a Production Support Engineer with 5+ years of experience supporting Genesys and/or Verint contact center platforms. This role will focus on ticket resolution, production support, troubleshooting, and support of Verint Quality Forms, Workforce Management, and Recording capabilities. Stronger Genesys experience is preferred.

Position Description

• Provide production support for Genesys and Verint applications.
• Troubleshoot and resolve user tickets, system issues, and application incidents.
• Support Quality Forms, Workforce Management, and Call Recording functions.
• Investigate recording issues and retrieve recordings as needed.
• Perform root cause analysis and work with business and technical teams to resolve issues.

Required Skills

• 5+ years of experience with both Genesys and Verint Production Support experience
• Strong production support and ticket resolution experience.
• Experience supporting contact center technologies.
• Knowledge of Verint Quality Forms and Call Recording.
• Strong troubleshooting, communication, and problem-solving skills.

Bonus Skills

• Genesys Cloud or Genesys Engage experience.
• Verint Workforce Management (WFM) experience.
• Quality Management (QM) experience.
• ITIL or incident management experience.
• Experience supporting cloud-based contact center platforms.

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Best Regards,

Preet Tomar | Technical Recruiter | YOTTA SYSTEMS

239 New Rd, Suite C102, Parsippany, NJ 07054