Job DescriptionAs an Applied AI/ML Senior Associate within the Commercial & Investment Bank technology team, you will build and fine-tune language models (including LLMs) that detect and categorize complaints and sentiment across client interactions (calls, chats, emails, surveys). You'll develop complaint taxonomies and multi-label classifiers, build training/validation/monitoring pipelines, deploy models with MLOps/data engineering partners, and ensure solutions meet privacy, regulatory, and model-risk standards.
Job responsibilities Build and fine-tune ML/NLP models (including LLMs) to detect and categorize complaints and sentiment within client interactions (calls, chats, emails, surveys) and develop taxonomies and multi-label classification systems for complaint types, severity, and root cause
Evaluate, fine-tune, and deploy pre-trained language models; conduct prompt engineering and model evaluation as needed along with build data pipelines for training, validation, and continuous model monitoring
Analyze model outputs to identify drift, bias, or degradation, and implement retraining strategies
Ensure models meet regulatory, privacy, and model-risk governance standards
Collaborate with data engineers and MLOps teams to productionize models at scale
Present findings and model performance metrics to technical and non-technical stakeholders
Required qualifications, capabilities, and skills Bachelor's or Master's degree in Computer Science, Data Science, Machine Learning, or related field and 3+ years of experience building and deploying ML/NLP models in production
Strong Python skills and experience with ML frameworks (PyTorch, TensorFlow, Hugging Face Transformers) with hands-on experience fine-tuning or working with large language models
Experience with text classification, NER, sentiment analysis, or topic modeling
Familiarity with cloud ML platforms (AWS SageMaker, Azure ML, or similar)
Solid understanding of the ML lifecycle: data prep, training, evaluation, deployment, monitoring
Strong communication skills and ability to work cross-functionally
Preferred qualifications, capabilities, and skills - Familiarity with model risk management and regulatory requirements
- Experience with vector databases, retrieval-augmented generation (RAG), or LLM fine-tuning techniques (LoRA, PEFT)
- Knowledge of MLOps tools (MLflow, Kubeflow, Airflow)
- Exposure to text classification, NER, sentiment analysis, and cloud ML platforms preferred.
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the TeamJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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