OverviewThis is a remote role that may only be hired in the following location(s): North Carolina and New Jersey.
This position provides technical guidance on complex strategic projects. Facilitates the creation and implementation of software systems and software development in the Content Management & Marketing Technology. Consults on software evaluations, feasibility studies, and new technologies. Specializes in software development and integration with third party solutions. Recommends processes and products that meet strategic goals while aligning with the Bank's long-term technology direction.
Responsibilities- Software Development Support - Supports software development through the creation of software utilities or other means to support effective software development activities/solutions. Evaluates software specifications to determine feasibility of use in particular infrastructures. Analyzes, presents, and implements necessary development and/or infrastructure changes.
- Technical Expert - Maintains a strong knowledge of technology trends and impact on the Bank's infrastructure in order to provide relevant consultative guidance. Trains and mentors others on new technologies.
- Consultation - Provides technical advice and direction to associates, management, and developmental project teams. Utilizes expertise to consult and develop software to solve complex technical problems.
- Business Strategy - Acts as a trusted advisor on strategies that align developmental projects with long-term business needs and technological direction. Assists management in implementing initiatives or strategies across the division.
QualificationsBachelor's Degree and 8 years of experience in Software Application Development and Maintenance
OR
High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
Preferred qualifications :
AEM & Adobe Cloud Expertise
- 5+ years of experience administering and supporting AEM, AEM Cloud Service, Cloud Manager, and AEMaaCS deployment workflows in enterprise environments
- Strong understanding of AEM security models, including user/group permissions, access controls, IMS roles, and blueprinting permissions across author and publish tiers
- Experience configuring and managing CI/CD pipelines for AEM (Adobe Cloud Manager, Azure DevOps, GitHub Actions, Jenkins, or similar)
- Version control expertise (Git branching, pull requests, release management)
- Ability to troubleshoot build, deployment, and dispatcher/CDN caching issues
Systems & Platform Administration
- Experience managing application configs, OSGi configurations, Sling settings, and dispatcher rules
- Strong understanding of web architectures, CDN behavior, proxies, and caching strategies
- Familiarity with containerized environments (Docker/Kubernetes)
- Knowledge of governance, compliance, and release management processes
Soft Skills
- Strong cross-team communicator (partners with engineering, security, product, marketing)
- Ability to operate in an agile environment and prioritize platform health & reliability
- Documentation mindset (runbooks, platform guides, operational SOPs)
Nice-to-Have Qualifications - Adobe certifications (AEM Architect, Cloud Manager, Adobe Certified Expert)
- Experience with Adobe Target, Analytics, Launch (Tags), and Adobe IO integrations
- Experience with monitoring tools (Datadog, Splunk, New Relic, CloudWatch)
This job posting is expected to remain active for 3 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
If hired in North Carolina and New Jersey, the base pay for this position is generally between $128,413 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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