Overview
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.
We are seeking a skilled and detail-oriented Technical Writer to join our Infrastructure and End-User Services team. The ideal candidate will have a strong background in information technology (IT) and a proven track record of creating clear, concise, and accurate documentation for a diverse audience. As a Technical Writer, you will be responsible for documenting procedures, maintain a document repository, and ensure regular document reviews as needed. The Technical Writer plays a crucial role in ensuring that our internal documentation meets company and regulatory standards.
Responsibilities
- Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
- Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
- Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
- Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
- Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
- Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness.
Qualifications
Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting
Preferred Qualifications: - Excellent written and verbal communication skills.
- Detail-oriented with demonstrated analytical and problem-solving abilities.
- Ability to work independently and collaboratively with cross-functional teams.
- Proficiency in document editing and publishing tools such as Microsoft Word.
- Familiarity with agile methodologies, SharePoint and/or Confluence is a plus.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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