Senior Workforce Management Functional Lead

Senior Workforce Management Functional Lead

Onsite – Parsippany, NJ 07054

6+ months

The Senior Workforce Management (WFM) Functional Lead reports to the Senior Manager, WorkForce Management and is a subject matter expert who implements and optimizes the WFM system for scheduling, timekeeping, absence and leave management.  They will bridge the gap between business needs and implementing and/or optimizing technical solutions, ensuring the WFM system effectively supports PBF’s workforce. 

Key Responsibilities:

• Requirements Gathering & Analysis:  Work with stakeholders to understand business needs and identify how the WFM system can best support those needs for implementation including design, testing, transition to Production.  Understands project scope and implementation approach for assigned projects.
• Functional System Configuration & Implementation Understanding: Designing, set up, and configure WFM system scheduling and time tracking functionality, tailoring to the specific requirements of the organization, for specific areas of access and areas assigned.
• Integration Understanding: Support the design and testing of data transfers in and out of the WFM system, ensuring seamless integration with Workday and other HR systems.  Lead  data collection, data loads and system authentication as assigned (SSO).
• Payroll  Management/Impacts:  Strong acumen on WFM data transfers to payroll system design, documentation, testing and production support for ongoing management.
• Process Improvement: Identify areas where WFM processes can be improved and recommend solutions to enhance efficiency and accuracy.   Continuously improving WorkForce solution skills by staying updated with the latest Workforce Management Software enhancements.
• Documentation  - Responsible for reporting program within the WFM system.  Also, create system documentation and audit procedures  WFM and data flows to ensure accuracy of WFM data and payroll processing for PBF.
• Training & Support: As required, provide training to end-users on how to effectively use the WFM system and offer ongoing support. 
• Problem Solving: Address technical issues and other challenges that arise during the implementation and ongoing use of the WFM system. 
• Communication: Act as a liaison between internal teams, and vendors, ensuring effective communication and collaboration and support.

Skills and Qualifications Requirements:

• Education: Bachelor’s degree or equivalent work experience.

• Requires five (5) or more years’ hands-on experience in the functional design and implementation of Workforce Software to improve business processes, including but not limited to: Timekeeping, Advanced Scheduling, Absence/Leave Management, Analytics, and Time Clocks.
• Experience with other Workforce systems such as ADP, Replicon, UKG (formerly Kronos), SchedulePro/Shift Board is a plus.
• Experience delivering in the chemical, oil and gas or other highly regulated industries.
• Working in WorkForce software in a professional consulting role is a plus.
• A strong understanding of WorkForce management concepts and policies including timekeeping, scheduling, absence management, related modules, and the connection to core HR systems and Payroll set ups.

• Knowledge of payroll practices, HR, Time and Attendance and Scheduling preferably in manufacturing and complex/highly regulated industries and experience working with functional HR teams in the development and implementation of technical solutions that improve efficiencies and performance.
• Experience in populations covered by collective bargaining agreements (CBAs).
• The ability to analyze data, identify problems, and recommend solutions.
• The ability to effectively communicate with stakeholders, both internal and external.  Identify and escalate out of scope requirements and delays to the Project Manager or Senior Team members.
• The ability to support projects, meet assigned deadlines, and deliver results using formal project implementation Methodologies.
• Proven background in problem solving and partnership in a multi- location environment.
• Ability to maintain personal and confidential information.
• Self-starter and ability to work independently but also collaborate across teams.
• Excellent communication skills.