Incident Manager

Description
Top Skills' Details
- 5 years+ combined experience -or- Bachelor's Degree and 1 years' experience in relevant technical roles (MUST HAVE)
- Prior experience in incident management, setting up phone bridges, driving incidents with stake holders etc.
- Prior experience utilizing systems and network monitoring tools; SolarWinds, Nagios, etc..
-Demonstrable experience of career progression is highly desired, and something the higher manager looks for.
Work Schedule Requirements: This could change to be full time on site as required.
Current: 3 days a week on-site until June 9th, after June 9th, resource would be required to be in the office 4 days a week.
Description:
We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.
NOTE:
This position requires a work schedule of 11 pm - 7:00 am CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.
Roles and Responsibilities:
Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
Assist in triage and incident management with collection and analysis of performance metrics
Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
Compose and send notifications to management for incidents.
Monitor and execute incident and change requests.
Able to type and communicate in an effective manner
Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
High School diploma or equivalent and 5 years additional experience OR Bachelor's degree and minimum 1 year IT experience.
Past experience with help desk or Incident management.
Strong knowledge and understanding of networking
Basic understanding of Windows and Linux operating systems.
Ability to identify and relay information and symptoms detected by monitoring tools.
Ability to read and follow detailed instructions or procedures.
Effective communication skills
Must have resided in the US for the last 5 years
Must be able to work from Eagan, MN location. No remote work from any other location.
Skills
Incident management, Monitoring tools, Servicenow
Top Skills Details
Incident management,Monitoring tools
Additional Skills & Qualifications
Preferred Qualifications:
Bachelor's Degree in Computer Science or associated discipline
Familiarity working with enterprise monitoring products
Working knowledge of IT Service Desk model.
Experience working in large-scale IT environment.
Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Eagan, MN.
Pay and Benefits
The pay range for this position is $28.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Eagan,MN.
Application Deadline
This position is anticipated to close on Feb 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.