Service Desk Analyst

About Us

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has ranked among the fastest-growing companies by Inc. Magazine (Inc. 5000).

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services and holds multiple ISO certifications reflecting our commitment to continuous improvement.

Job Summary

Tryfacta is seeking a Service Desk Analyst (English/Spanish Bilingual) for a contract assignment. This role serves as the first point of contact for end users, providing technical support, troubleshooting, and issue resolution in a fast-paced IT environment.

Position Details

Position Title: Service Desk Analyst (Bilingual – English/Spanish)
Location: Thornton, CO (Onsite)
Duration: Contract (duration to be confirmed)
Work Schedule: Monday–Friday, standard business hours

Responsibilities

• Serve as first point of contact for IT support requests via phone, email, and ticketing system
• Troubleshoot Tier 1 and Tier 2 issues (password resets, desktops, devices)
• Support Windows, macOS, and Chrome OS environments
• Utilize remote tools to diagnose and resolve technical issues
• Log, track, and update service desk tickets accurately
• Escalate complex issues to appropriate IT teams
• Maintain documentation, knowledge base articles, and support guides
• Deliver strong customer service and clear communication to end users
• Collaborate with IT teams to improve service desk operations
• Support a high-volume environment across multiple locations

Must-Have Qualifications

• 5–7 years of IT Service Desk or technical support experience
• Strong troubleshooting skills in Windows and/or Chrome OS environments
• Experience with ticketing systems / ITSM tools
• Excellent communication and customer service skills
• Ability to manage multiple tickets and priorities effectively
• Experience documenting technical processes and resolutions

Preferred Qualifications

• English/Spanish bilingual proficiency
• Experience in large-scale or distributed environments (enterprise, public sector, education)
• Familiarity with macOS support
• Exposure to enterprise infrastructure (networking, VoIP, wireless)

Equal Employment Opportunity (EEO) Statement

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,