Technology Support Analyst II

About Kirkland & Ellis

At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You'll Do

Are you a hands-on technology professional who thrives on solving complex technical issues while delivering exceptional client service? As a Technology Support Analyst II, you'll play a critical role in supporting the day-to-day technology needs of our firm, ensuring seamless performance of desktop systems, conference technology, and remote computing environments.
In this role, you'll install, diagnose, repair, maintain, and upgrade PC hardware and software while delivering prompt, professional support to users at all levels of the firm. You'll collaborate closely with technical teams to troubleshoot and resolve issues, assist with conference and remote trial setups, and provide phone-based support when needed. Your ability to balance structure with flexibility-especially in high-pressure situations-will be key to success.

This position requires 100% on-site presence in Chicago, IL and participation in firmwide maintenance windows, with occasional overtime during weekdays and weekends, particularly during technology rollouts.

Standard Hours: 35 hours per week

Technical Support & Troubleshooting: Diagnose and resolve intermediate desktop computing issues across hardware, software, operating systems, and peripheral devices; escalate complex matters as needed to ensure timely resolution.
System Installation & Maintenance: Install, configure, upgrade, and maintain Windows 11 operating systems and core applications, including Microsoft 365 and firm-specific platforms.
Remote Computing & Mobility Support: Support Citrix, Virtual Private Network (VPN), remote computing tools, and iOS device setup and troubleshooting.
Conference & Audio-Visual (AV) Technology: Set up and troubleshoot video conferencing and audio systems in conference rooms and the Conference Center; support platforms such as Zoom, WebEx, and Microsoft Teams, and assist with remote event execution.
Voice & Network Support: Provide intermediate support for wireless networks and Voice over IP (VoIP) telephone systems, including Avaya.
Service Desk Collaboration: Partner with the Global Information Technology (IT) Service Desk to provide phone support and ensure consistent ticket ownership and documentation within ServiceNow.
Documentation & Process Adherence: Document solutions, maintain accurate ticket records, and follow established procedures, checklists, and quality control standards during rollouts and projects.
Team Collaboration: Assist colleagues with complex troubleshooting, contribute to knowledge sharing, and work cross-functionally to support firmwide technology initiatives.
Research & Continuous Improvement: Leverage internal and external resources to investigate issues, identify solutions, and enhance support processes.

What You'll Bring

Education: Degree in Computer Science or equivalent technical experience.
Experience: 5-6 years of experience in a professional services environment; law firm experience preferred.
Technical Expertise: Strong knowledge of desktop computing environments, including Microsoft Windows, Microsoft Office 365, Citrix, VPN technologies, Lenovo and HP hardware, and mobile device management tools such as Intune.
Conference & AV Knowledge: Experience supporting conference center technologies, including Cisco video conferencing systems, Crestron, audio systems, and collaboration platforms such as Zoom and Microsoft Teams.
Enterprise Applications Familiarity: Exposure to platforms such as iManage (DeskSite and FileSite), PeopleSoft, Intapp, multi-factor authentication (MFA), and ServiceNow ticket management systems.
Certifications: A+ and/or Microsoft certifications preferred.
Customer Service & Communication: Excellent verbal and written communication skills, with the ability to engage effectively and professionally with stakeholders at all levels.
Problem-Solving & Judgment: Strong analytical skills, sound troubleshooting methodology, and the ability to prioritize effectively in high-pressure situations.
Process Discipline & Flexibility: Ability to follow structured procedures while adapting to evolving technology needs and urgent requests.
Physical Capability: Ability to crawl, bend, reach, and lift 25+ pounds as needed for equipment setup and support.

If you're ready to bring your technical expertise, service mindset, and collaborative spirit to a fast-paced professional environment where your work directly supports critical business operations, we'd love to hear from you.

Compensation

The base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

Chicago: $79,000-$86,000

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable l aw. #LI-Onsite #LI-LB1

Talemetry Abbreviated Job Desc

Are you a hands-on technology professional who thrives on solving complex technical issues while delivering exceptional client service?