IT Support Specialist

Description

Join our team as an IT Support Specialist, where you will oversee the day-to-day operation, provide technical support, and collaborate on system upgrades and maintenance projects. You'll work closely with our global IT team and be involved with a range of IT initiatives supporting our business needs.

Key Responsibilities

• Provide day-to-day IT support globally, resolving technical issues for users
• Escalate unresolved issues to internal or external partners as needed
• Ensure adherence to corporate security standards for computers and servers
• Follow all documented IT procedures and workflows
• Assist in the preparation and maintenance of user manuals and other technical documentation
• Support the testing of IT security and cyber incident response plans
• Complete administrative and ad-hoc tasks as directed by management

What We're Looking For

You are a motivated self-starter with a continuous learning mindset and strong initiative. You enjoy solving problems, thrive in a teamwork environment, and are committed to maintaining secure and reliable systems.

Requirements

Qualifications

• 2-3 years of experience as an IT Support Specialist
• Background in insurance or the financial sector preferred
• Experience supporting Windows systems, including deployment and troubleshooting (Windows 10/11)
• Familiarity with Windows Server and networking (setup, monitoring, maintenance)
• Proven history of troubleshooting in multi-user, high-availability environments
• Hands-on experience with PC repair, deployment, and asset management
• Experience supporting and maintaining a corporate network environment
• Working knowledge of Microsoft Business Central, Office 365, Intune, and Azure
• Basic experience in SQL and programming
• Bachelor's degree in Computer Science, Information Technology, or related field (preferred)
• Valid U.S. work authorization

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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