Desktop Systems Specialist

RESPONSIBILITIES:
Kforce has a well-known client in Fremont, CA that is a seeking Desktop Systems Specialist.

Duties:
* Performs Windows imaging, using provisioning methods (Autopilot/Intune, Entra ID join, compliance policy application)
* Configures devices according to Lam's security requirements including BitLocker/full-disk encryption, endpoint compliance validation, and baseline policy enforcement
* Troubleshoots imaging failures, driver issues, network-related setup errors, and post-image provisioning defects
* Validates device readiness by confirming compliance posture, device health, account authentication flow, and proper enrollment in Lam management systems
* Executes refresh workflow steps in accordance with standardized refresh processes and service readiness timelines
* Escalates complex provisioning problems with detailed reproduction steps and diagnostic information

Documentation & Compliance Tracking:
* Maintains accurate provisioning records, device status updates, and compliance documentation within ServiceNow
* Ensures all asset updates (assignment, location, classification, lifecycle status) are completed with 100% accuracy
* Supports audit requirements by documenting provisioning steps, exceptions, and any deviations from standard process
* Process Improvement & Knowledge Sharing

REQUIREMENTS:
* Prior Desktop System Specialist or Service Desk experience
* Experience supporting high volume refresh or deployment projects
* Experience with Windows provisioning (Autopilot, Intune, Entra ID)
* Knowledge of corporate hardware standards, ITAM workflows, and device lifecycle management
* Strong technical troubleshooting skills for hardware, imaging, and OS deployment issues

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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